Hybrid Branch Operations Leader – Lampung

United Overseas Bank Limited; Indonesia; Hybrid; IDR 300,000,000 - 600,000,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Retirement savings plans

Leadership training

Job summary

United Overseas Bank Limited is seeking a Branch Operations Manager for the Bandar Lampung branch. The role leads daily operations, ensures regulatory compliance, and manages branch staff, delivering high-quality customer service.

This hybrid position blends on-site leadership with administrative remote work, and focuses on optimizing processes, controlling costs, and achieving branch targets in Lampung.

Qualifications

• Bachelor's degree in business or related field is required.
• Minimum of 5 years in branch operations, preferably in banking or financial services.
• Proven experience in managing and developing staff.
• Strong knowledge of banking products, services, and regulatory compliance.
• Excellent leadership, communication, and customer service skills.
• Ability to work in a hybrid work environment.

Responsibilities

• Manage daily branch operations for a busy Bandar Lampung branch.
• Supervise, train, and motivate branch staff to achieve targets.
• Ensure compliance with banking regulations and internal policies.
• Monitor performance and implement improvement strategies.
• Oversee branch expenses and resource utilization.
• Oversee cash management, transactions, and account openings.
• Improve customer experience by resolving issues promptly.
• Implement operational controls to minimize risk.
• Collaborate with sales to achieve business objectives.
• Contribute to new operational initiatives.

Skills

Leadership

Staff development

Banking operations

Regulatory compliance

Customer service

Risk management

Education

Bachelor's degree in Business Administration, Finance, Management, or related field

Job description

United Overseas Bank Limited is seeking a Branch Operations Manager for the Bandar Lampung branch. The role leads daily operations, ensures regulatory compliance, and manages branch staff, delivering high-quality customer service.

This hybrid position blends on-site leadership with administrative remote work, and focuses on optimizing processes, controlling costs, and achieving branch targets in Lampung.