Global Live Chat Customer Experience Specialist

TP; Kuta; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Monthly incentives

Shift allowances

Overtime allowances

BPJS Kesehatan

BPJS Ketenagakerjaan

International work environment

Career growth opportunities

Job summary

TP Bali Site in Indonesia is hiring a Live Chat Customer Service Specialist to join an international customer experience team. You will handle live chat and email inquiries, providing fast, accurate, and friendly service.

The role requires a Diploma (D3), English level at least C1, strong written communication, and the ability to multitask during shifts including weekends and public holidays. You will receive incentives, shift allowances, BPJS, and opportunities for growth.

Qualifications

• Diploma (D3) in any major is required.
• Experience in Live Chat / Customer Service / Call Center / Sales.
• Fluent in English (C1) with strong written communication skills.
• Fast typing and ability to handle multiple chats.
• Customer-focused, detail-oriented, proactive.
• Willing to work shifts, including weekends and public holidays.

Responsibilities

• Handle customer inquiries primarily through live chat and email in a professional and timely manner
• Assist customers with hotel services, reservations, and policies
• Provide clear, accurate, and helpful information
• Deliver excellent customer experience with a fast response time and solution-oriented approach
• Maintain a positive and professional tone in all written communications

Skills

Live chat

Communication

Multitasking

Education

Diploma (D3) in any major

Job description

TP Bali Site in Indonesia is hiring a Live Chat Customer Service Specialist to join an international customer experience team. You will handle live chat and email inquiries, providing fast, accurate, and friendly service.

The role requires a Diploma (D3), English level at least C1, strong written communication, and the ability to multitask during shifts including weekends and public holidays. You will receive incentives, shift allowances, BPJS, and opportunities for growth.