International Customer Service

TP; Kuta; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Monthly incentives

Shift allowances

Overtime allowances

BPJS Kesehatan

BPJS Ketenagakerjaan

International work environment

Career growth opportunities

Job summary

TP Bali Site in Indonesia is hiring a Live Chat Customer Service Specialist to join an international customer experience team. You will handle live chat and email inquiries, providing fast, accurate, and friendly service.

The role requires a Diploma (D3), English level at least C1, strong written communication, and the ability to multitask during shifts including weekends and public holidays. You will receive incentives, shift allowances, BPJS, and opportunities for growth.

Qualifications

• Diploma (D3) in any major is required.
• Experience in Live Chat / Customer Service / Call Center / Sales.
• Fluent in English (C1) with strong written communication skills.
• Fast typing and ability to handle multiple chats.
• Customer-focused, detail-oriented, proactive.
• Willing to work shifts, including weekends and public holidays.

Responsibilities

• Handle customer inquiries primarily through live chat and email in a professional and timely manner
• Assist customers with hotel services, reservations, and policies
• Provide clear, accurate, and helpful information
• Deliver excellent customer experience with a fast response time and solution-oriented approach
• Maintain a positive and professional tone in all written communications

Skills

Live chat

Communication

Multitasking

Education

Diploma (D3) in any major

Job description

International Live Chat Customer Service

Location: TP Bali Site (Lippo Mall Kuta)

Onboarding Date: September 14, 2026

About the Role

Join an international customer experience team in Bali as a Live Chat Customer Service Specialist. You will provide high-quality support to customers through live chat and digital channels, ensuring fast, accurate, and friendly service.

Key Responsibilities

• Handle customer inquiries primarily through live chat and email in a professional and timely manner
• Assist customers with hotel services, reservations, and policies
• Provide clear, accurate, and helpful information
• Deliver excellent customer experience with a fast response time and solution-oriented approach
• Maintain a positive and professional tone in all written communications

Qualifications

• Minimum education: Diploma (D3) in any major
• Experience in Live Chat / Customer Service / Call Center / Sales is required
• Fluent in English (minimum C1) with strong written communication skills
• Fast typing skill and ability to handle multiple chats simultaneously
• Customer-focused, detail-oriented, and proactive
• Willing to work shifts, including weekends and public holidays

What You’ll Get

• Monthly incentives and allowances
• Overtime and shift allowances
• BPJS Kesehatan & BPJS Ketenagakerjaan
• International work environment
• Career growth opportunities