Customer Support Chat (EN) - Yogyakarta

TP; Kota Yogyakarta; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

TP in Yogyakarta is seeking a Customer Service Specialist to join its international-minded team. You will handle inquiries across email, chat, and other channels in fluent English, helping customers with orders, payments, shipments, returns, and refunds.

The role emphasizes accurate, professional communication, logging interactions in our CRM, collaborating with internal teams, and maintaining high CSAT while working a rotational schedule on-site in Yogyakarta.

Qualifications

• Minimum 1 year in customer service.
• D3 degree with GPA 2.75 or above.
• English proficiency at B2 or higher, strong written skills.
• Willing to work on-site in Yogyakarta and in rotational shifts including weekends/holidays.

Responsibilities

• Handle inquiries via email, live chat, and other channels in fluent English.
• Provide accurate, empathetic solutions and resolve issues.
• Maintain clear interaction logs in the CRM system.
• Coordinate with internal teams to resolve escalated problems.
• Aim for high CSAT while meeting quality targets.

Skills

Omnichannel support

Problem solving

Customer service

Communication

English proficiency

Education

D3 degree

Tools

CRM system

Job description

Are you a customer service pro looking to grow your career with an international flavor? We are expanding our team and looking for a communicative, detail-oriented Customer Service Specialist to be based in Yogyakarta!

If you love helping people, thrive in a fast-paced environment, and want to put your English skills to work daily, this role is for you.

What You'll Be Doing

• Omnichannel Support: Handle customer inquiries via email, live chat, and other digital communication channels in fluent English.
• Problem Solving: Assist global customers with product questions, order statuses, payments, shipping, returns, exchanges, and refunds.
• Customer First: Deliver accurate, professional, and empathetic solutions to handle customer complaints smoothly.
• Operations & Coordination: Maintain clean interaction logs in our CRM system and collaborate closely with internal teams to resolve escalated issues.
• Excellence: Maintain high customer satisfaction (CSAT) while meeting quality and performance standards.
• Experience: Minimum 1 year in Customer Service.
• Education: Minimum D3 degree with a GPA of 2.75 or above.
• Language Proficiency: Minimum B2 in English (strong written English skills).
• Skills: Excellent communication and interpersonal skills.
• Flexibility: Ready to work in a rotational shift schedule (including weekends and public holidays).
• Location: Willing to work On-Site (WFO) in Yogyakarta.