Information Technology Support Technician - Guava Support

CCK Financial Solutions; Jakarta Utara; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

CCK Financial Solutions is seeking an Information Technology Support Technician to join our Indonesian team, supporting Guava environments and internal IT operations. You will provide Level 1 client support, install and configure systems, and help maintain servers and documentation.

You will work closely with the Technical Services team, troubleshoot issues, and contribute to disaster recovery and security compliance.

Qualifications

• Bachelor's degree in information technology or an equivalent qualification.
• 3 years' experience in IT support, help desk or system administration.
• Good knowledge of Windows and Linux operating systems.
• Understanding of networking fundamentals - TCP/IP, DNS, VPNs and firewalls.
• Experience installing and supporting business applications.
• Basic scripting knowledge (Shell, Bash or PowerShell) is desirable.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Willingness to learn enterprise software and cloud technologies.
• Ability to work independently and as part of a collaborative team.
• Experience supporting enterprise or financial services applications.
• Exposure to Oracle Cloud Infrastructure (OCI), AWS or Azure.
• Familiarity with SQL databases.
• Experience with remote support tools and ticketing systems.
• Knowledge of ITIL or IT service management practices.

Responsibilities

• Install, configure and support the Guava platform for clients.
• Provide Level 1 technical support for client environments.
• Troubleshoot software, hardware, networking and infrastructure issues.
• Install and configure operating systems, applications and supporting software.
• Monitor servers, applications and system performance.
• Maintain internal network infrastructure and IT systems.
• Support CCK offices and internal users with technical issues.
• Develop and maintain basic Unix/Linux scripts and automation tasks.
• Prepare and maintain technical documentation, user guides and installation procedures.
• Perform system upgrades, maintenance, backups and health checks.
• Assist with disaster recovery and business continuity activities.
• Participate in the client help desk and after-hours support roster when required.
• Ensure compliance with CCK's ISMS and QMS.
• Provide after hour Managed Services support for Guava clients, as required

Skills

Windows OS

Linux OS

Networking basics

Scripting basics

Customer service

Troubleshooting

Communication skills

Independent worker

Team player

Cloud knowledge

SQL knowledge

Education

Bachelor's degree in IT

Tools

OCI (Oracle Cloud Infrastructure)

SQL databases

Ticketing systems

Remote support tools

Windows deployment

Job description

Information Technology Support Technician - Guava Support

CCK Financial Solutions is an Australian fintech company specialising in treasury and capital markets software, used by banks and financial institutions across Asia-Pacific. Our Guava platform is at the core of how these institutions manage their treasury operations.

As our client base grows, we are looking for an enthusiastic, customer-focused IT Support Technician to join our Indonesian team, supporting the implementation, maintenance and ongoing technical support of Guava, as well as CCK's internal IT operations.

About the Role

You will work closely with our Technical Services team, providing technical support to clients, deploying Guava environments, maintaining IT infrastructure, and supporting day-to-day operations. It's a great fit for someone who enjoys troubleshooting technical issues, working directly with customers, and building a career in enterprise software support.

Key Responsibilities

• Install, configure and support the Guava platform for clients
• Provide Level 1 technical support for client environments
• Troubleshoot software, hardware, networking and infrastructure issues
• Install and configure operating systems, applications and supporting software
• Monitor servers, applications and system performance
• Maintain internal network infrastructure and IT systems
• Support CCK offices and internal users with technical issues
• Develop and maintain basic Unix/Linux scripts and automation tasks
• Prepare and maintain technical documentation, user guides and installation procedures
• Perform system upgrades, maintenance, backups and health checks
• Assist with disaster recovery and business continuity activities
• Participate in the client help desk and after-hours support roster when required
• Ensure compliance with CCK's Information Security Management System (ISMS) and Quality Management System (QMS)
• Provide after hour Managed Services support for Guava clients, as required

Skills & Qualifications

• Bachelor's degree in information technology or an equivalent qualification
• 3 years' experience in IT support, help desk or system administration
• Good knowledge of Windows and Linux operating systems
• Understanding of networking fundamentals - TCP/IP, DNS, VPNs and firewalls
• Experience installing and supporting business applications
• Basic scripting knowledge (Shell, Bash or PowerShell) is desirable
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Willingness to learn enterprise software and cloud technologies
• Ability to work independently and as part of a collaborative team
• Experience supporting enterprise or financial services applications
• Exposure to Oracle Cloud Infrastructure (OCI), AWS or Azure
• Familiarity with SQL databases
• Experience with remote support tools and ticketing systems
• Knowledge of ITIL or IT service management practices

Why Join CCK?

• Work with leading financial institutions across Asia-Pacific
• Gain hands‑on experience with our enterprise treasury platform
• Learn from an experienced international technical team
• Exposure to cloud technologies, enterprise infrastructure and managed services
• Excellent opportunities for professional development and career progression

If you are passionate about technology, enjoy solving technical challenges, and want to build your career with a growing international software company, we'd love to hear from you.