Information Technology Support Engineer

M-DAQ Global; Jakarta Selatan; On-site; IDR 89,280,000 - 145,080,000; Full time

Job summary

M-DAQ Global is a pioneering fintech group delivering FX and payment solutions. We are seeking an IT Support Engineer to maintain day-to-day technology operations across the Jakarta office, covering IT infrastructure, end‑user support, and asset management.

You’ll manage laptops, network gear, identity access, meeting room AV, CCTV, door access, and VoIP systems. Collaborate with regional teams, vendors, Procurement, and the GA team to ensure a secure, reliable workplace.

Qualifications

• 4+ years in IT Operations, IT Support, IT Infrastructure, or a related role.
• Diploma (D3) or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Hands-on experience in IT operations, asset management, hardware and software troubleshooting, and end-user support.
• Strong understanding of network infrastructure with MikroTik/UniFi experience.
• Experience with Microsoft 365, Jira, Confluence, identity and access management, and VoIP.
• Familiarity with AV conferencing, CCTV, door access, and basic electrical requirements.

Responsibilities

• Manage daily IT operations including incident handling, troubleshooting, changes, escalations, and end-user support.
• Manage lifecycle of IT assets including inventory, laptop setup, software installation, upgrades, and onboarding/offboarding.
• Maintain workplace applications and access (Microsoft 365, Jira/Confluence) and IAM.
• Support office network infrastructure (MikroTik, UniFi, switches) including setup and troubleshooting.
• Support office technology and meeting infrastructure (VoIP, AV, CCTV, door access).
• Handle IT procurement and vendor management, sourcing assets and coordinating with Procurement.
• Ensure IT operations comply with legal and security requirements; conduct IT training for staff.
• Collaborate with GA team on office IT, facilities, and infrastructure needs.

Skills

IT Operations

Asset Management

Network Troubleshooting

End-user Support

Vendor Coordination

English Proficiency

Education

Diploma (D3) or Bachelor’s degree in IT/CS

Tools

Microsoft 365

Jira

Confluence

MikroTik

UniFi

VoIP systems

Job description

M-DAQ Global is a pioneering fintech group specialising in foreign exchange (FX) and payment solutions that facilitate seamless cross-border transactions for businesses worldwide. Its proprietary technology delivers FX clarity, certainty, and payment mobility through a single API, empowering large enterprises and SMEs to manage global trade and FX exposure with confidence.

Headquartered in Singapore with an expanding presence across ASEAN and 7 countries and territories, M-DAQ Global provides a comprehensive suite of FX, collections, and payment solutions. This includes AI-enabled onboarding, compliance, and enhanced risk management solutions, enabling businesses to transact across borders with ease amidst evolving needs.

Our employee experience and growth have also been recognised through industry and workplace accolades, including:

• The Financial Times High-Growth Companies Asia-Pacific 2026
• The Straits Times Singapore’s Fastest Growing Companies 2026
• Tech in Asia Singapore’s Top Fintech Companies 2026
• Employee Experience Awards - Best Hybrid Work Model

For more information, please visit: www.m-daq.com.

Role Summary

We’re looking for an IT Support Engineer to keep our day-to-day technology operations running smoothly across the office. This is a hands-on role covering IT infrastructure, end‑user support, office technology, and IT asset management.

You’ll be responsible for keeping our IT environment reliable and secure — from laptops, network equipment, and identity access to meeting room AV, CCTV, door access, and VoIP systems. You’ll also work closely with local and regional teams, vendors, Procurement, and the GA team to support a smooth and productive workplace.

What You’ll Do

• Manage daily IT operations, including incident handling, troubleshooting, changes, escalations, and end‑user support.
• Manage the full lifecycle of IT assets, including inventory, laptop setup and configuration, software installation, upgrades, maintenance, and onboarding/offboarding support.
• Maintain and administer workplace applications and access, including Jira, Confluence, and Microsoft 365 / Office 365, as well as user identity and access management.
• Support office network infrastructure, including MikroTik, UniFi, and manageable switches, covering setup, configuration, monitoring, and troubleshooting.
• Support office technology and meeting infrastructure, including VoIP, AV conferencing, CCTV, and door access systems.
• Manage IT procurement and local IT vendors, including identifying equipment requirements, sourcing and purchasing IT assets with Procurement, coordinating vendors, and evaluating vendor performance.
• Ensure IT operations and data handling comply with applicable legal, security, and company requirements, and conduct IT training to improve employees’ awareness and understanding of IT systems.
• Work closely with the GA team on office IT, facilities, and basic infrastructure requirements, including power capacity considerations for workstations, pantry areas, server rooms, and other office spaces.

What We’re Looking For

• 4+ years of experience in IT Operations, IT Support, IT Infrastructure, or a similar role.
• Diploma (D3) or Bachelor’s degree (S1) in Information Technology, Computer Science, or a related field.
• Strong hands‑on experience in IT operations, asset management, hardware and software troubleshooting, and end‑user support.
• Good understanding of network infrastructure, with practical experience using MikroTik, UniFi Access Points, and manageable switches.
• Experience supporting workplace IT systems, including Microsoft 365 / Office 365, Jira, Confluence, identity and access management, and VoIP.
• Familiarity with office technology and infrastructure, including AV conferencing, CCTV, door access, and basic electrical requirements.
• Experience with IT procurement and vendor management, including sourcing IT assets, coordinating purchases with Procurement, and evaluating vendor performance.
• Comfortable working independently in a fast‑moving environment and collaborating with regional teams and other functions, including GA.
• Professional proficiency in English (written and verbal).
• Comfortable working predominantly from the office, with flexibility based on business needs.

Nice to Have

• Experience with broader IT infrastructure, server rooms, racks, UPS systems, or similar environments.
• Experience with office electrical infrastructure and basic electrical load or power capacity planning.
• Experience supporting IT operations in a fintech, technology, or other fast‑paced corporate environment.