Industrial Relation Assistant Manager

MR.D.I.Y. Indonesia; Jakarta Pusat; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

MR.D.I.Y. Indonesia is seeking an experienced Industrial Relations professional to support the Senior Manager in handling employee relations cases across stores, head office, and operations.

The role involves managing misconduct, grievances, disciplinary actions, and terminations with a focus on policy compliance and fair outcomes. The candidate will conduct fact-finding and investigations, prepare documentation, and coordinate with HR, Legal, and store teams.

Qualifications

• Bachelor's degree in Law, HR, Industrial Relations, Psychology, or a related field.
• Minimum 5 years of experience in Industrial Relations, Employee Relations, HR, or a related function.
• Experience in retail/FMCG/hospitality/manufacturing or other high-volume environments preferred.

Responsibilities

• Support the Industrial Relations Senior Manager in handling employee relations cases across stores, Head Office, and operations.
• Assist in managing misconduct, disciplinary actions, grievances, terminations, absenteeism, and other IR matters.
• Conduct case reviews, fact-finding, and investigations gathering information and statements.
• Provide recommendations and support preparation of actions per policies and labor regulations.
• Prepare and review warning letters, disciplinary docs, case summaries, and IR correspondence.
• Monitor documentation and follow-up of ongoing IR cases.
• Collaborate with HR Business Partners, Operations, Legal, and stakeholders for timely resolutions.

Skills

Employee relations

Negotiation

Investigations

Case documentation

Communication

Attention to detail

Education

Bachelor's degree in Law/HR/IR/psychology

Tools

MS Word

MS Excel

Job description

• Support the Industrial Relations Senior Manager in handling and resolving employee relations and industrial relations cases across stores, Head Office, and operational functions.
• Assist in managing cases related to employee misconduct, disciplinary actions, grievances, termination, absenteeism, and other employee relations matters.
• Conduct case reviews, fact-finding, and investigations by gathering relevant information, documentation, and statements from involved parties.
• Provide recommendations and support the preparation of appropriate actions in accordance with company policies and applicable labor regulations.
• Prepare and review warning letters, disciplinary documentation, case summaries, and other IR-related correspondence.
• Support the Senior Manager in handling discussions and negotiations with employees, management, and relevant stakeholders.
• Monitor and ensure proper documentation and follow-up of ongoing IR cases.
• Work closely with HR Business Partners, Operations, Legal, and other stakeholders to ensure consistent and timely resolution of employee relations matters.
• Provide guidance to HR and operational teams regarding company policies, employment regulations, and employee relations practices.
• Monitor developments in labor and employment regulations and assess their potential impact on company practices.
• Support the development and implementation of IR policies, guidelines, and preventive programs.
• Identify recurring employee relations issues and provide recommendations for preventive actions and improvements.
• Maintain accurate and confidential records of all industrial relations cases and related documentation.
• Support other IR projects and initiatives as assigned by the Industrial Relations Senior Manager.

Requirement:

• Bachelor's degree in Law, Human Resources, Industrial Relations, Psychology, or a related field.
• Minimum 5 years of experience in Industrial Relations, Employee Relations, HR, or a related function.
• Experience in retail, FMCG, hospitality, manufacturing, or other high-volume operational environments is highly preferred.
• Strong knowledge of Indonesian labor and employment regulations and industrial relations practices.
• Proven experience in handling employee disciplinary cases, grievances, investigations, and termination processes.
• Strong analytical and problem-solving skills with the ability to assess cases objectively and recommend appropriate solutions.
• Good negotiation, communication, and interpersonal skills.
• Able to communicate effectively with employees at different levels, from frontline/store employees to management.
• Strong attention to detail, particularly in case documentation and legal compliance.
• Able to handle sensitive and confidential information with integrity and professionalism.
• Strong organizational skills and able to manage multiple cases and priorities simultaneously.
• Proficient in Microsoft Office, particularly Word and Excel.
• Willing to travel to stores or operational locations when required.