Hybrid Service Desk Administrator – 24/7 Support & Escalations

NTT DATA, Inc.; Jakarta Pusat; Hybrid; IDR 55,800,000 - 89,280,000; Full time

Job summary

NTT DATA, Inc. in Jakarta is seeking a Managed Services Client Service Desk Administrator to support the smooth operation of the service desk. You will coordinate service requests and assist the team to ensure timely incident resolution.

This hybrid role requires a High School diploma or equivalent, basic IT and call centre experience, and strong communication skills. You will log requests, follow escalation procedures, and maintain accurate documentation.

Qualifications

• High School Certification or diploma or equivalent.
• Basic to moderate level years of experience in the Technology Industry or Call Centre environment.
• Experience in a client service or service desk setting is desirable.

Responsibilities

• Provides administrative support to the Managed Services Client Service Desk team.
• Performs entry level administrative tasks as required by the team.
• Ensures correct escalation procedures are followed on all critical calls and requests.
• Receives, validates, and logs client requests with detailed information.
• Analyzes escalation requests to ensure proper categorization and prioritization.
• Maintains all documents related to tickets and client information.
• Performs other related tasks as required.

Skills

Ambitious self-starter

Methodical ticket resolution

Stakeholder interaction

Attention to detail

Strong communication

Shift work readiness

Education

High School Certification or diploma or equivalent

Job description

NTT DATA, Inc. in Jakarta is seeking a Managed Services Client Service Desk Administrator to support the smooth operation of the service desk. You will coordinate service requests and assist the team to ensure timely incident resolution.

This hybrid role requires a High School diploma or equivalent, basic IT and call centre experience, and strong communication skills. You will log requests, follow escalation procedures, and maintain accurate documentation.