Service Delivery Coordinator (Hybrid)

NTT Limited; Jakarta Pusat; Hybrid; IDR 60,000,000 - 120,000,000; Full time

Job summary

NTT DATA in Jakarta, Indonesia, is seeking a Service Delivery Administrator to support the Service Delivery team and maintain high client satisfaction. You will work hybrid, interfacing with clients and external stakeholders while learning to apply standard processes.

The role emphasizes coordination, documentation, and customer-focused incident handling under supervision of experienced team members. A proactive, detail-oriented mindset is essential for success.

Qualifications

• Relevant high school diploma with vocational training.
• Working towards ITIL certification preferred.
• Experience in customer service or administrative roles.

Responsibilities

• Administer client complaints within the service delivery team.
• Update all changes for contracted accounts and ensure timely changes are implemented.
• Ensure deliverables meet SLAs and KPIs.
• Gather information to satisfy client requirements.
• Coordinate meetings with clients, vendors, and stakeholders.
• Compile management information for client and internal reports.
• Assist with incident reports and client communications as required.

Skills

Adaptability

Attention to detail

Reliability

Communication skills

Stakeholder management

Teamwork

Client focus

Time management

MS Office

Education

High school diploma with vocational training

ITIL certification (preferred)

Tools

Microsoft Office

Job description

NTT DATA in Jakarta, Indonesia, is seeking a Service Delivery Administrator to support the Service Delivery team and maintain high client satisfaction. You will work hybrid, interfacing with clients and external stakeholders while learning to apply standard processes.

The role emphasizes coordination, documentation, and customer-focused incident handling under supervision of experienced team members. A proactive, detail-oriented mindset is essential for success.