Hybrid Service Delivery Coordinator

NTT America, Inc.; Jakarta Pusat; Hybrid; IDR 60,000,000 - 90,000,000; Full time

Job summary

NTT DATA is seeking a Service Delivery Administrator to support the service delivery team, coordinate administrative tasks, and maintain high client satisfaction across assignments in a hybrid work setting.

The role emphasizes interfacing with external stakeholders, ensuring adherence to processes, and maintaining accurate client records. A proactive, detail-oriented individual with strong communication will thrive here.

Qualifications

• Some demonstrated experience in a similar role.
• Experience in a customer service or administrative role.
• Ability to adapt to different requirements/scenarios.
• Proactive approach to work.

Responsibilities

• Administers client complaints within the service delivery team.
• Coordinate updates for contracted accounts and changes in client accounts.
• Ensure deliverables meet SLAs and KPIs.
• Gather information to satisfy client requirements.
• Schedule meetings with clients, vendors, and stakeholders.
• Maintain operation manuals and publish updates.

Skills

Attention to detail

Strong communication

Teamwork

Time management

Customer service

Education

High school diploma with vocational training

ITIL certification (in progress)

Tools

Microsoft Office Suite

Job description

NTT DATA is seeking a Service Delivery Administrator to support the service delivery team, coordinate administrative tasks, and maintain high client satisfaction across assignments in a hybrid work setting.

The role emphasizes interfacing with external stakeholders, ensuring adherence to processes, and maintaining accurate client records. A proactive, detail-oriented individual with strong communication will thrive here.