Hybrid Customer Experience Specialist

Lazuna Chicken

Makassar

Hybrid

IDR 53,568,000 - 93,744,000

Full time

8 days ago
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Benefits offered by this job

Competitive salary
Flexible hybrid work
Health benefits
Paid vacation

Job summary

Lazuna Chicken in Makassar is seeking a Customer Experience Associate to engage with customers across channels and ensure positive, memorable interactions. This hybrid role combines remote flexibility with in-office collaboration to support inquiries, resolve issues, and build lasting relationships.

The ideal candidate has a high school diploma and strong communication skills, with a customer-centric mindset.

Qualifications

  • High school diploma or equivalent qualification.
  • Previous experience in a customer service or customer experience role is preferred.
  • Excellent communication, active listening, and interpersonal skills.
  • Strong problem-solving skills and a customer-centric mindset.
  • Proficiency with common computer software and customer service tools.
  • Ability to work effectively in a hybrid setting in Makassar.

Responsibilities

  • Handle customer inquiries via phone, email, and chat, providing prompt and accurate assistance.
  • Resolve customer issues and complaints efficiently, ensuring satisfactory outcomes.
  • Guide customers through product features and services, offering helpful advice.
  • Process customer requests, orders, and feedback accurately.
  • Contribute to improving customer service processes and standards.
  • Maintain detailed records of customer interactions and transactions in the CRM system.

Skills

Customer service
Communication skills
Active listening
Interpersonal skills
Problem-solving
CRM software

Education

High school diploma

Tools

CRM system

Job description

Lazuna Chicken in Makassar is seeking a Customer Experience Associate to engage with customers across channels and ensure positive, memorable interactions. This hybrid role combines remote flexibility with in-office collaboration to support inquiries, resolve issues, and build lasting relationships.

The ideal candidate has a high school diploma and strong communication skills, with a customer-centric mindset.

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