Hybrid Customer Experience Specialist

Lazuna Chicken; Makassar; Hybrid; IDR 53,568,000 - 93,744,000; Full time

Benefits offered by this job

Competitive salary

Flexible hybrid work

Health benefits

Paid vacation

Job summary

Lazuna Chicken in Makassar is seeking a Customer Experience Associate to engage with customers across channels and ensure positive, memorable interactions. This hybrid role combines remote flexibility with in-office collaboration to support inquiries, resolve issues, and build lasting relationships.

The ideal candidate has a high school diploma and strong communication skills, with a customer-centric mindset.

Qualifications

• High school diploma or equivalent qualification.
• Previous experience in a customer service or customer experience role is preferred.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving skills and a customer-centric mindset.
• Proficiency with common computer software and customer service tools.
• Ability to work effectively in a hybrid setting in Makassar.

Responsibilities

• Handle customer inquiries via phone, email, and chat, providing prompt and accurate assistance.
• Resolve customer issues and complaints efficiently, ensuring satisfactory outcomes.
• Guide customers through product features and services, offering helpful advice.
• Process customer requests, orders, and feedback accurately.
• Contribute to improving customer service processes and standards.
• Maintain detailed records of customer interactions and transactions in the CRM system.

Skills

Customer service

Communication skills

Active listening

Interpersonal skills

Problem-solving

CRM software

Education

High school diploma

Tools

CRM system

Job description

Lazuna Chicken in Makassar is seeking a Customer Experience Associate to engage with customers across channels and ensure positive, memorable interactions. This hybrid role combines remote flexibility with in-office collaboration to support inquiries, resolve issues, and build lasting relationships.

The ideal candidate has a high school diploma and strong communication skills, with a customer-centric mindset.