Customer Experience Specialist - Hybrid (Bekasi)

Pt.Bumi Lancang Kuning Pusaka (Blkp); Jawa Barat; Hybrid; IDR 27,900,000 - 50,220,000; Part time

Benefits offered by this job

Employee discounts

Training opportunities

Hybrid work arrangement

Supportive team environment

Job summary

Pt.Bumi Lancang Kuning Pusaka (Blkp) is seeking a friendly Customer Experience Associate in Bekasi to join our team with a hybrid work model. The role focuses on ensuring positive customer interactions from inquiry to post-purchase support, addressing needs, resolving issues, and gathering feedback to enhance service quality.

Candidates should have experience in customer-facing roles, strong communication, and the ability to handle multiple tasks.

Qualifications

• Experience in a customer-facing role such as retail or hospitality.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize.
• Familiarity with basic computer applications and customer service software.

Responsibilities

• Assist customers with inquiries regarding products, services, and order status.
• Handle customer complaints with professionalism and empathy.
• Process returns, exchanges, and refunds according to policy.
• Collect feedback and report trends to management.
• Collaborate with other departments to ensure a cohesive customer experience.

Skills

Customer-facing

Communication

Multitasking

CRM software

Tools

CRM software

Job description

Pt.Bumi Lancang Kuning Pusaka (Blkp) is seeking a friendly Customer Experience Associate in Bekasi to join our team with a hybrid work model. The role focuses on ensuring positive customer interactions from inquiry to post-purchase support, addressing needs, resolving issues, and gathering feedback to enhance service quality.

Candidates should have experience in customer-facing roles, strong communication, and the ability to handle multiple tasks.