Human Resources - People Operations & Team Relations Specialist

PT Unicorn Food & Services; Kecamatan Ubud; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

PT Unicorn Food & Services is a hospitality group in Bali seeking a People Operations & Team Relations Specialist to keep People & Culture operations organized and compliant. You will manage contracts, attendance, payroll inputs, BPJS administration and team member records with care.

You’ll be the trusted contact for team members, resolving workplace concerns and ensuring smooth onboarding, probation reviews and offboarding.

Qualifications

• Experience in People Operations, People Administration, Team Relations or a similar role.
• Good knowledge of contracts, attendance, payroll inputs, BPJS and Team Member records.
• Familiar with Indonesian labour regulations and People & Culture practices.

Responsibilities

• Prepare work agreements, contract extensions and other People & Culture documents.
• Review attendance, leave, payroll inputs and BPJS submissions.
• Maintain Team Member files and ensure data accuracy and confidentiality.
• Support onboarding, probation reviews and offboarding processes.
• Provide reliable People Operations support and resolve employee concerns.

Skills

People Operations

Payroll inputs

BPJS administration

Team relations

Education

Indonesian labour regulations knowledge

Tools

Spreadsheets

Trackers

People systems

Job description

Human Resources - People Operations & Team Relations Specialist

HUMAN RESOURCES - PEOPLE OPERATIONS & TEAM RELATIONS SPECIALIST

Reports to: Head of People & Culture

PT UNICORN Food & Services is the hospitality group behind some of Bali’s fastest-growing brands - THIS IS BALI, Açaí Queen, and Superhuman.

We are a fast-growing company with a team of more than 135 people—and we’re continuing to grow.

But growth is only exciting when the foundation behind it is strong.

Every team member should receive the right contract, accurate salary information, proper BPJS coverage and clear support whenever they need help.

That’s where you come in.

We’re looking for a People Operations & Team Relations Specialist who genuinely cares about people and also loves accuracy, structure and getting the details right.

ABOUT THE ROLE

You’ll help keep the operational heart of our People & Culture department running smoothly.

You’ll make sure Team Member records are complete, contracts are prepared and renewed on time, attendance information is accurate, payroll inputs are carefully checked and BPJS administration is always up to date.

But this role is about more than administration.

You’ll also be someone our team members can trust and approach when they have a question, concern or workplace issue.

You’ll listen carefully, communicate clearly and help resolve situations fairly, respectfully and consistently.

Your mission is simple:

Create a People Operations experience that feels organized, reliable, caring and human—for every Team Member in our company.

WHAT YOU’LL OWN

1. Team Member Contracts & Documentation

Prepare work agreements, contract extensions, amendments, promotion letters, transfer letters and other People & Culture documents

Maintain a clear contract tracker with upcoming expiration and renewal dates

Remind leaders about contract and probation decisions before deadlines

Make sure every document is complete, accurate, approved and properly signed

Keep digital and physical Team Member files organized and confidential

Update Team Member information whenever someone changes position, salary, location or working status

2. Attendance, Leave & Payroll Inputs

Review attendance, lateness, absences, leave, overtime and schedule information

Follow up with leaders when attendance information is missing or unclear

Prepare accurate monthly payroll inputs and submit them to Finance on time

Check salary changes, allowances, deductions, overtime and other payroll-related information

Help investigate and resolve attendance or payroll discrepancies

Maintain clear records so every payroll input can be verified

Work closely with Finance and operational leaders to ensure Team Members are paid accurately and on time

Register new Team Members and update or deactivate records when required

Make sure salary, dependent and Team Member information is accurate

Monitor BPJS submissions and follow up on outstanding matters

Help Team Members understand how to access and use their BPJS benefits

Maintain accurate records of company benefits and eligibility

Prepare all required documents before a new Team Member’s first day

Support a smooth onboarding process together with Talent Acquisition and operational leaders

Track probation periods and make sure reviews happen before their deadlines

Prepare confirmation, extension or separation documents following probation decisions

Coordinate resignation, separation and offboarding documentation

Make sure company property, uniforms, access and outstanding responsibilities are properly handed over

Help every Team Member enter and leave the company with clarity, dignity and respect

5. Team Member Relations & Support

Be a trusted first point of contact for Team Members who have questions or workplace concerns

Listen with empathy while remaining fair, professional and objective

Help resolve misunderstandings and smaller workplace issues before they grow

Escalate sensitive or serious matters to the Head of People & Culture

Support fair investigations by collecting facts, timelines and relevant documentation

Maintain clear and confidential records of Team Member relations cases

Follow up until each matter has been properly addressed

Help leaders communicate difficult decisions respectfully and clearly

Help Team Members and leaders understand company policies and procedures

Support the preparation of coaching records, warning letters and disciplinary documentation

Make sure similar situations are handled fairly and consistently

Ensure People & Culture processes follow Indonesian labour regulations and company standards

Keep templates, forms and policies organized and up to date

Proactively flag missing documents, compliance risks and approaching deadlines

7. People Data & Systems

Maintain accurate Team Member data in our systems, trackers and files

Keep positions, departments, reporting lines and work locations updated

Prepare monthly People Operations reports

Track contracts, probation, attendance, turnover, leave, BPJS and Team Member relations cases

Identify recurring issues and recommend better systems or processes

Look for ways to make People Operations faster, smarter and easier for everyone

WHAT SUCCESS LOOKS LIKE

You’re succeeding in this role when:

Contracts and probation reviews are completed before their deadlines

Payroll inputs are accurate, complete and submitted on time

Attendance, leave and overtime records can be trusted

BPJS registrations and updates are handled correctly and promptly

Team Member files are complete, organized and easy to verify

Leaders receive timely reminders and clear People Operations support

Team Members know where to go when they need help

Workplace concerns are acknowledged quickly and handled respectfully

Sensitive information remains protected and confidential

People Operations continues to become simpler, clearer and more efficient as the company grows

KEY PERFORMANCE INDICATORS

Contract and probation deadline compliance

Payroll input accuracy and on-time submission

Attendance data accuracy and monthly closing completion

BPJS registration and update accuracy

Response time for Team Member questions and concerns

Timely documentation and follow-up of Team Member relations cases

Monthly People Operations report completion

Reduction in repeated administrative errors

Compliance with company procedures and Indonesian labour requirements

WHO WE’RE LOOKING FOR

You’re someone who:

Genuinely cares about people

Is naturally organized and pays attention to the smallest details

Enjoys creating order and making systems work properly

Takes ownership and follows things through until they are complete

Communicates warmly, clearly and respectfully

Can listen with empathy while maintaining professional boundaries

Handles confidential information with maturity and integrity

Stays calm and objective during sensitive situations

Notices risks and upcoming deadlines before they become problems

Enjoys working in a fast-moving, growing company

Looks for solutions and takes initiative

WHAT YOU’LL BRING

Experience in People Operations, People Administration, Team Relations or a similar role

Good knowledge of contracts, attendance, payroll inputs, BPJS and Team Member records

Understanding of Indonesian labour regulations and People & Culture practices

Strong administrative and documentation skills

Confidence working with spreadsheets, trackers and People systems

Strong communication skills in Bahasa Indonesia

Comfortable written and spoken English

Experience in hospitality, restaurants, retail or another fast-moving industry is an advantage

Most importantly: reliability, integrity, warmth and a genuine desire to support people

WHY JOIN US?

Because you won’t simply maintain an existing People Operations system.

You’ll help us build a smarter, more human and more reliable People & Culture operation for a company that is growing quickly.

You’ll have the opportunity to:

Improve how more than 150 Team Members experience the company

Build better systems instead of relying on outdated processes

Work closely with leaders across our brands

Help create a culture of fairness, trust, accountability and care

Grow alongside a modern and ambitious hospitality company

We move quickly, experiment, learn and keep improving.

You’ll have real ownership—and your work will make a visible difference in people’s everyday lives.

A DAY IN YOUR LIFE

One morning, you may be checking attendance and finalizing payroll inputs with Finance.

Next, you could be helping a Team Member understand their BPJS coverage, reminding a leader about an upcoming probation review and preparing a new contract for someone receiving a promotion.

Later, a Team Member may approach you with a workplace concern.

You listen, collect the facts, document the situation carefully and help find a fair way forward.

Before finishing your day, you check upcoming contract deadlines and notice a recurring attendance issue that could be solved through a clearer process.

You’re doing much more than processing paperwork.

You create clarity, protect trust and make sure the people behind our company feel properly supported.

If you love people, believe details matter and feel excited about building People Operations that are both highly organized and deeply human, we’d love to meet you.

Your application will include the following questions:

• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• How would you rate your English language skills?
• How many years' experience do you have as a Human Resources and General Affairs Administrator?