Human Resources Business Partner

Sekolah Cikal Head Office; Jakarta Selatan; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Sekolah Cikal Head Office is seeking an on-site HR Generalist to act as the primary HR point of contact for site leaders and staff in day-to-day people matters.

You will support policy implementation, employee relations, onboarding, movement, probation follow-up, and exit coordination, while helping embed our culture and workplace behaviors in daily operations. Collaboration with other HR teams and leadership is essential.

Qualifications

• Bachelor’s degree in HR, Psychology, Management, Industrial Relations or related field.
• Minimum 3 years of HR experience with a focus on employee relations.
• Strong knowledge of HR operations, policy implementation and employment laws.
• Ability to communicate effectively with leaders and employees from diverse backgrounds.
• Strong problem-solving, conflict handling and follow-through skills.
• High attention to detail in documentation, administration and case tracking.

Responsibilities

• Serve as primary HR contact for site leaders and employees on day-to-day people matters.
• Support HR policy SOP socialization at site level and changes.
• Coordinate and document employee relations cases and escalate as needed.
• Provide on-site onboarding, movement, probation follow-up, and exit coordination.
• Support culture and workplace behavior embedding in daily operations.
• Coordinate internal communication rollout on people policies and HR initiatives at site level.
• Support engagement strategy execution with leaders and BPnOD manager.
• Coordinate annual performance review administration, reminders, and follow-up at site level.
• Support employee assistance and well-being programs including referral and monitoring.
• Monitor retention risks and exit signals, provide input and escalation.
• Build strong relationships with site leaders to address people issues proactively.
• Prepare site-level people reports, case updates, and documentation.
• Collaborate with other HR departments to ensure smooth service delivery.

Skills

HR operations

Employee relations

Policy implementation

Communication skills

Problem solving

Organizational skills

Discretion

Documentation

Attention to detail

English proficiency

Education

Bachelor’s Degree in HR/ Psychology/ Management/ Industrial Relations

Job description

Serve as the primary HR contact point for assigned site leaders and employees on day-to-day people matters.

Support implementation of HR policies, SOPs, and employee guidelines at site level, and ensure proper socialization when changes occur.

Coordinate and document employee relations cases, then **escalate** or consult with the manager and compliance specialist as required.

Provide on-site support for employee lifecycle activities, including onboarding, movement, probation follow-up, and exit coordination.

Support value reinforcement initiatives and help embed expected culture and workplace behaviors in daily operations.

Coordinate internal communication rollout related to people policies, employee programs, and HR initiatives at site level.

Support engagement strategy execution and follow-up action plans in collaboration with leaders and the BPnOD manager.

Coordinate annual performance review administration, reminders, documentation, and follow-up at site level.

Support employee assistance and well-being programs, including referral, communication, logistics, and participation monitoring.

Monitor retention risks, employee concerns, and exit signals, then provide timely input and escalation.

Build and maintain strong working relationships with site leaders to ensure people issues are addressed proactively.

Prepare site-level people reports, case updates, and documentation as required.

Collaborate with other HR departments to ensure smooth service delivery and issue resolution for employees and leaders.

Requirements:

Educational background/ Professional certification: Minimum Bachelor’s Degree in Human Resources, Psychology, Management, Industrial Relations, or other relevant background.

Knowledge of HR operations, employee relations, policy implementation, and business partnering practices.

Good understanding of employment laws, internal regulations, and case handling principles.

Ability to communicate effectively with leaders and employees from diverse backgrounds.

Strong problem-solving, conflict handling, and follow-through skills.

Strong organisational and coordination skills, with the ability to manage multiple issues simultaneously.

Professionalism and discretion in handling confidential employee matters.

High attention to detail in documentation, administration, and case tracking.

Experienced in the related field, min. 3 (three) years.

Good English communication skills, both spoken and written.

TOEFL Prediction: 550 (minimum).