HR Operations Pro: Data, Compliance & Service Excellence

Suri Nusantara Jaya; Palembang; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Suri Nusantara Jaya seeks an HR Operations Coordinator to deliver diverse HR operations services, manage employee data, and coordinate with stakeholders across the organization. Under supervision, you will implement processes to complete HR transactions, maintain records, and respond to routine inquiries within HR functions.

The role emphasizes data accuracy, policy compliance, and collaboration with vendors and technology teams to ensure timely service delivery and governance adherence.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience in service areas such as benefits, payroll, time, and attendance, leave management, worker's compensation and employee health and safety.
• Minimum 2-3 years of directly related work experience.
• Other minimum qualifications may apply.

Responsibilities

• HR OPERATIONS SERVICE DELIVERY: Delivers varied human resources operations services for assigned populations, including employee data administration, time and attendance, position management, performance and metrics tracking and exit processing, following established procedures to complete activities accurately and on time.
• HR COMPLIANCE EXECUTION: Applies established employment law, data privacy and internal policy requirements to routine human resources operational processes, maintains required documentation, identifies potential compliance issues for review and resolution and assists with communicating required actions to employees, managers and human resources partners.
• HR OPERATIONAL CONTROLS, STANDARDS & DOCUMENTATION: Supports the implementation and execution of human resources operations standards, standard operating procedures, control checklists and maintain supporting documentation to support consistent execution, audit readiness and adherence to internal governance requirements.
• HR DATA INTEGRITY & RECORDS MANAGEMENT: Manages data consistency across human resources systems, performs transaction checks following established organizational standards, reconciles data, resolves varied data issues and escalates data discrepancies to support payroll, reporting and compliance processes.
• SERVICE PERFORMANCE, PROCESS IMPROVEMENT & OPERATIONAL EXCELLENCE: Collects and maintains human resources operations data, including accuracy, service level adherence, cycle time and error information, assists with assessing human resources operations processes, using service data and established practices to identify trends, inefficiencies, risks and control gaps and contributes to corrective actions, automation and standardization initiatives that improve service quality, scalability and effectiveness.
• STAKEHOLDER PARTNERSHIP & SERVICE ALIGNMENT: Collaborates with business stakeholders and human resources business partners to gather service information, communicate standard process requirements and support human resources operations delivery aligned with established business needs.
• HR SYSTEMS, TECHNOLOGY & VENDOR PERFORMANCE: Coordinates with human resources service vendors, technology teams and other stakeholders, tracks deliverables, resolve routine operational issues using artificial intelligence or automation and supports human resources system implementations, upgrades and testing according to established plans.
• HR INQUIRY & ISSUE RESOLUTION: Responds to standard or varied human resources operations inquiries from employees, managers and human resources partners by providing information based on established procedures and knowledge resources, documenting resolutions and escalating nonroutine matters to appropriate resources.

Skills

English proficiency

Education

Bachelor’s degree or equivalent

Job description

Suri Nusantara Jaya seeks an HR Operations Coordinator to deliver diverse HR operations services, manage employee data, and coordinate with stakeholders across the organization. Under supervision, you will implement processes to complete HR transactions, maintain records, and respond to routine inquiries within HR functions.

The role emphasizes data accuracy, policy compliance, and collaboration with vendors and technology teams to ensure timely service delivery and governance adherence.