HR Operations Leader: Data Integrity & Service Excellence

Thamrin Group; Palembang; On-site; IDR 72,000,000 - 144,000,000; Full time

Job summary

Thamrin Group in Palembang, Indonesia, is seeking an HR Operations Coordinator to support employee data administration, time and attendance, exit processing, and service delivery. You will coordinate with HR partners, vendors, and internal teams to ensure accurate, compliant HR operations.

Under supervision, you will maintain records, respond to routine inquiries, monitor performance metrics, and contribute to process improvements that enhance efficiency, governance, and scalability across HR

Qualifications

• Bachelor's degree in a related field is required or equivalent experience.
• Experience in benefits, payroll, time and attendance, leave management, workers' compensation, and health & safety is preferred.
• Minimum 2–3 years of directly related work experience.
• Other minimum qualifications may apply.

Responsibilities

• Delivers varied HR operations services for assigned populations, including data administration, time & attendance, and exit processing.
• Applies employment law, data privacy and internal policy requirements to routine processes and documents potential compliance issues.
• Supports documentation standards, SOPs, checklists and audit readiness for governance requirements.
• Manages data integrity across HR systems, reconciles data and escalates discrepancies to support payroll, reporting and compliance.
• Collects and analyzes HR operations data, monitors service levels, cycle times and errors, and supports process improvements.
• Collaborates with stakeholders to gather service information and ensure alignment with business needs.
• Coordinates with HR vendors and technology teams, tracking deliverables and resolving routine issues.
• Responds to standard HR inquiries from employees and managers, documents resolutions and escalates nonroutine matters.

Skills

English proficiency

Supervisory experience

Education

Bachelor's degree in a related field or equivalent experience

Job description

Thamrin Group in Palembang, Indonesia, is seeking an HR Operations Coordinator to support employee data administration, time and attendance, exit processing, and service delivery. You will coordinate with HR partners, vendors, and internal teams to ensure accurate, compliant HR operations.

Under supervision, you will maintain records, respond to routine inquiries, monitor performance metrics, and contribute to process improvements that enhance efficiency, governance, and scalability across HR