HR Operations Officer/Sr. Officer (Talent Pool)

PT Chandra Asri Pacific Tbk; Jakarta Pusat; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Chandra Asri Group, through its SSC, seeks an HR Operations Officer to manage employee data and payroll-related inputs, ensuring accuracy and compliance with labor regulations. The role supports overtime processing and HR helpdesk activities within a centralized service center.

The ideal candidate has 3–6 years in HR operations, with proficiency in HRIS (SuccessFactors) and strong data accuracy, confidentiality, and communication skills.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Management, or related field.
• 3–6 years of experience in HR Operations, HR Shared Services, or payroll-related role.
• Hands-on experience in employee data administration, overtime/time management, payroll data preparation.
• Experience with HRIS, especially SuccessFactors, is an advantage.

Responsibilities

• Administer employee data and HR records.
• Manage overtime, time collection, and attendance data.
• Coordinate payroll data with external vendors and payroll cycle.
• Provide HR helpdesk support and respond to queries.
• Ensure compliance with policies and labor regulations.
• Support audits and process improvements.

Skills

Data accuracy

HR operations

Labor regulations

MS Excel

Communication

Multitasking

Confidentiality

Education

Bachelor’s degree in HR / business administration / management

Tools

SuccessFactors

Job description

HR Operations Officer

Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly. One of our key areas of support is for Aster Chemicals & Energy (ACE), a leading chemical and energy solutions provider in Singapore and the Asia Pacific. ACE combines the legacy of Singapore's first oil refinery with cutting-edge petrochemical operations, jointly owned by Chandra Asri Group and Glencore, one of the world's largest natural resource companies.

Job Purpose

To ensure accurate and timely administration of employee data, payroll-related inputs, overtime calculation, and day-to-day HR operational support, in compliance with company policies and applicable labor regulations.

Key Responsibilities

• Employee Data Administration
• Maintain and update employee master data in HRIS especially successfactor (e.g. personal data, job information, organizational changes).
• Process employee lifecycle transactions including onboarding, transfers, promotions, contract changes, and terminations.
• Ensure accuracy, completeness, and confidentiality of employee records.
• Perform regular data audits and reconciliations to ensure data integrity.
• Prepare standard HR reports related to headcount, employee movements, and data accuracy.
• Overtime & Time Administration
• Collect, validate, and process overtime data based on attendance records and approved overtime requests.
• Ensure overtime calculations are aligned with company policy and local labor regulations.
• Coordinate with line managers to resolve discrepancies related to overtime and attendance.
• Provide accurate overtime data inputs to payroll within agreed timelines.
• Support payroll cycle activities by responding to overtime- and time-related queries.
• Payroll Data Preparation & Coordination
• Manage payroll data preparation activities, including validation of employee master data, compensation changes, allowances, deductions, overtime, and attendance inputs.
• Coordinate with external payroll vendors to ensure accurate and on-time payroll processing.
• Perform payroll data checks, reconciliations, and variance analysis prior to payroll cut-off.
• Support payroll audits, statutory reporting, and regulatory submissions as required.
• Employee Support & HR Helpdesk
• Act as first point of contact for employee queries related to HR operations (data changes, attendance, overtime, payroll inputs).
• Provide clear guidance to employees on HR policies, procedures, and standard forms.
• Manage HR tickets/cases through HR helpdesk or case management system.
• Ensure timely resolution of employee inquiries in accordance with SLA.
• Escalate complex or policy-related issues to HRBP or relevant stakeholders when required.
• Compliance & Process Improvement
• Ensure HR operational processes comply with internal policies and labor regulations.
• Support internal and external audits by preparing required documentation and reports.
• Identify opportunities for process improvement, standardization, and automation.
• Contribute to the development and updating of HR SOPs and work instructions.

Job Requirements

Education

• Bachelor’s degree in Human Resources, Business Administration, Management, or related field.

Experience

• 3-6 years of experience in HR Operations, HR Shared Services, or payroll-related role.
• Hands-on experience in employee data administration, overtime/time management, payroll data preparation are preferred.
• Experience working with HRIS especially Successfactor system is an advantage.

Skills & Competencies

• Strong attention to detail and high level of data accuracy.
• Good understanding of HR operational processes and employee lifecycle.
• Basic knowledge of labor regulations related to working hours and overtime.
• Proficient in MS Excel (e.g. VLOOKUP/XLOOKUP, pivot tables).
• Good communication skills with ability to handle employee inquiries professionally.
• Ability to manage multiple tasks and meet tight deadlines.
• High level of confidentiality and integrity.