Administrator People Services

GEA Group; Jakarta Timur; On-site; IDR 111,600 - 167,400; Full time

Job summary

GEA Group is seeking an HR Coordinator based in Jakarta Timur, Indonesia. This role involves providing comprehensive HR operational support across Southeast Asia, including managing employee inquiries, coordinating onboarding and offboarding processes, and ensuring payroll accuracy.

The ideal candidate will have a diploma in Human Resources or a related field and at least 2 years of experience in HR operations. Strong organizational and communication skills are essential for working across diverse cultures.

Qualifications

• At least 2 years of experience in HR Operations, HR Administration, or HR Shared Services.
• Experience supporting multiple countries or regional HR operations preferred.
• Hands-on experience with HR ticketing systems and payroll coordination is an advantage.

Responsibilities

• Act as the primary point of contact for employee HR inquiries.
• Deliver end to end HR operational support across the employee lifecycle.
• Coordinate onboarding and offboarding activities.
• Ensure payroll and leaves inputs are accurate and submitted on time.

Skills

Organizational skills

Interpersonal skills

Attention to detail

Problem-solving mindset

MS Office proficiency

Education

Diploma in Human Resources, Business Administration, or related field

Tools

HR ticketing systems

HRIS

Job description

Overview

The HR Coordinator is responsible for providing comprehensive HR operational support across Southeast Asia. This role serves as the first point of contact for employees through the HR ticketing system, ensuring timely and accurate support across the employee lifecycle. The position supports Talent Acquisition (TA), onboarding and offboarding processes, payroll coordination, and day to day HR administration while ensuring compliance with company policies and local labor regulations.

Responsibilities / Tasks

• HR Operations & Employee Support: Act as the primary point of contact for employee HR inquiries via the HR ticketing system, ensuring timely resolution and proper escalation.
• HR Operations & Employee Support: Deliver end to end HR operational support across the employee lifecycle for SEA countries.
• HR Operations & Employee Support: Maintain accurate and up to date employee records in HR systems in compliance with data privacy requirements.
• HR Operations & Employee Support: Support HR audits and internal reporting as required.
• Onboarding & Offboarding: Coordinate onboarding activities including system access, documentation, and probation tracking.
• Onboarding & Offboarding: Ensure a smooth onboarding experience for new hires in alignment with company standards.
• Onboarding & Offboarding: Manage offboarding processes including resignation notification to all related parties, system deactivation, and upload exit documentation in the system.
• Onboarding & Offboarding: Ensure compliance with local requirements related to onboarding and termination.
• Payroll & Leave system Coordination: Act as the HR point of contact for payroll coordination.
• Payroll & Leave system Coordination: Ensure payroll & leaves inputs (new hires, resignations, salary changes, allowances, leave data) are accurate and submitted on time.
• Payroll & Leave system Coordination: Assist in compensation and benefits administration, including enrollments and changes in Leaves system and Insurance portal.
• Cross Functional & Compliance Support: Work closely with HR Business Partners, TA teams, and external vendors across SEA.
• Cross Functional & Compliance Support: Ensure HR processes comply with company policies and local labor laws.
• Cross Functional & Compliance Support: Support HR projects, process improvements, and system enhancements as assigned.

Your Profile / Qualifications

Education & Experience

• Diploma degree in Human Resources, Business Administration, or a related field.
• At least 2 years of experience in HR Operations, HR Administration, or HR Shared Services.
• Hands on experience supporting multiple countries or regional HR operations is preferred.
• Experience with HR ticketing systems, HRIS, and payroll coordination is an advantage.

Skills & Competencies

• Strong organizational and coordination skills with high attention to detail.
• Ability to manage multiple tasks and meet deadlines in a fast paced environment.
• Good communication and interpersonal skills across different cultures.
• Problem solving mindset with a service oriented approach.
• Proficient in MS Office; HRIS experience is an added advantage.
• Ability to handle confidential information with professionalism and discretion.

Communication & Collaboration

• Strong verbal and written communication skills in English and local language
• Ability to work effectively with stakeholders across different countries and cultures
• Proactive, service-oriented mindset with the ability to manage multiple priorities