Process Excellence Sr. Analyst

PT Chandra Asri Pacific Tbk; Kebayoran Baru; On-site; IDR 360,000,000 - 720,000,000; Full time

Job summary

PT Chandra Asri Pacific Tbk (Chandra Asri Group) seeks an experienced Process Excellence professional to join our Shared Service Center. You will drive process optimization, automation opportunities, and data-driven decision making across HR, Finance, Procurement, and Customer Operations.

You will build KPI/SLA catalogs, support PMO initiatives, and contribute to Business Continuity Planning, reporting to the Transformation Office. Minimum 4–8 years in process improvement is required.

Qualifications

• Bachelor’s degree in Industrial Engineering, Business Management, CS, or data analytics.
• 4–8 years in process improvement, analytics, or shared services.
• Experience with HR/Finance/Procurement processes is a plus.
• Proficiency in Power BI or similar visualization tools.
• Strong analytical, communication, and stakeholder management skills.

Responsibilities

• Analyze processes to identify gaps and optimization opportunities.
• Develop KPI/SLA catalogs, formulas, thresholds, and scripts.
• Support PMO activities with data-driven insights and change management.
• Assist in business continuity planning and risk modelling.

Skills

Power BI

Data analytics

Process improvement

KPI management

Project management

Change management

Education

Bachelor's degree in Industrial Engineering, Business Management, Computer Science, Data Analytics

Tools

Power BI

Job description

Chandra Asri Group, through its subsidiaryPT Chandra Asri Sentral Solusi (CASS), has established aShared Service Center (SSC)to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly. One of our key areas of support is forAster Chemicals & Energy (ACE),a leading chemical and energy solutions provider in Singapore and the Asia Pacific. ACE combines the legacy of Singapore’s first oil refinery with cutting-edge petrochemical operations, jointly owned by Chandra Asri Group andGlencore, one of the world’s largest natural resource companies.

Job Summary

The Process Excellence Team plays a critical role in supporting the Transformation Office by driving process improvement, standardization, and data-driven decision-making. The team is responsible for analyzing operational workflows, identifying improvement opportunities, designing optimized processes, and developing dashboards that enhance visibility into key performance indicators across shared service functions such as HR, Finance, Procurement, and Customer Operations.

Job Description

1. Business Process Optimization & Automation

• Analyze current processes to identify gaps, inefficiencies, and improvement opportunities across shared service operations.
• Identify automation opportunities (AI, RPA, workflow digitalization, system integration).
• Support the development and implementation of process optimization initiatives that improve productivity, cost efficiency, and service levels.
• Conduct root cause analysis and recommend corrective/preventive actions.
• Collaborate with stakeholders to define clear performance indicators and ensure processes are aligned with operational goals.
• Participate in continuous improvement workshops sessions to promote a culture of operational excellence.
• Track, monitor, and report on process performance post-implementation to ensure sustainability of improvements.

2. KPI/SLA Management

• Build and maintain KPI/SLA catalogues, formulas, thresholds, and scripts.
• Investigate metric breaches and support corrective actions.
• Prepare periodic performance reports and coordinate performance reviews.

3. Project Management & Change Management

• Assist in monitoring and tracking transformation initiatives and ongoing improvement projects.
• Prepare analysis, reports, and visual summaries to support PMO activities and project updates.
• Provide data-driven insights to support strategic decision-making and prioritization of improvement initiatives.
• Coordinate with cross-functional teams to ensure alignment between process improvement activities and overall transformation goals.

4. Business Continuity Planning (BCP)

• Support BCP risk assessment, scenario modelling, and recovery strategies.
• Maintain BCP documentation, testing, and employee awareness.

Job Requirements

• Bachelor’s degree in Industrial Engineering, Business Management, Computer Science, Data Analytics, or a related field.
• Minimum 4–8 years of experience in process improvement, data analytics, performance reporting, or shared service operations.
• Strong understanding of business processes across HR, Finance, Procurement, or Customer Operations is an advantage.
• Proficiency in Power BI or similar visualization tools.
• Strong analytical and problem-solving capability with the ability to convert data into meaningful insights.
• Excellent communication skills with the ability to work with stakeholders at multiple levels.
• Detail-oriented, proactive, and able to work in a fast-paced shared service environment.

If you’re ready to bring your skills to a dynamic environment where your work makes an impact across industries and borders, we’d love to hear from you. Join us atChandra Asri Groupand be part of shaping a smarter, more connected future.

PT Chandra Asri Pacific Tbk (Chandra Asri Group) has been the backbone of strategic sectors in Indonesia since its establishment. We have transformed into a leading energy, chemical, and infrastructure solutions company in Southeast Asia to provide better services to our customers and stakeholders. As the sole operator of a Naphtha Cracker plant, Chandra Asri Group plays a central role in the petrochemical industry, which is essential for the production of everyday products and has been designated as a national vital object by the Indonesian government.

Chandra Asri Group continues to collaborate and innovate sustainably as a growth partner.