Hotel Supervisor: Front Office, Housekeeping & F&B Jayapura

Pengiklan Anonim; Jayapura; À distance; IDR 150 000 000 - 270 000 000; Plein temps

Avantages offerts par ce poste

Remote work arrangement

Professional growth opportunities

Competitive salary

Résumé du poste

Pengiklan Anonim seeks a Remote Front Office Manager to lead the virtual front desk and guest services team. You will manage reservations, check-ins, check-outs, and guest inquiries while maintaining high service standards from a home office.

The ideal candidate has 5+ years in front office operations, strong PMS knowledge, and excellent communication skills in English and Bahasa Indonesia. This role supports properties nationwide with a remote work setup.

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 5 years in front office operations, with at least 2 years in a supervisory/manager role.
• Proven experience managing teams, preferably remote.
• In-depth knowledge of PMS and hotel operations software.
• Strong leadership, communication, and interpersonal skills.
• Fluency in English and Bahasa Indonesia.

Responsabilités

• Lead and manage the remote Front Office team, providing guidance and feedback.
• Oversee guest arrival/departure experience with efficiency and professionalism.
• Manage reservations, room inventory, and rate strategies with Revenue Management.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Develop and implement SOPs for Front Office and train staff on policies and PMS use.
• Monitor performance metrics and collaborate with other departments.

Connaissances

Remote team leadership

PMS proficiency

Guest service focus

Communication skills

Time management

Formation

Hospitality management degree

Outils

PMS software

Description du poste

About the Role

Our client, a rapidly growing boutique hotel chain, is seeking a dedicated and proactive Front Office Manager to lead their remote guest services team. This position is integral to ensuring an exceptional guest experience from the initial point of contact. The Front Office Manager will be responsible for overseeing reservations, check-in/check-out processes, guest inquiries, and ensuring the highest standards of customer service are maintained across all virtual interactions. This remote-first role requires strong leadership skills, meticulous attention to detail, and the ability to manage and motivate a team in a distributed environment. This is an excellent opportunity to shape the front-facing operations of a forward-thinking hospitality brand.

Key Responsibilities

• Lead and manage the remote Front Office team, providing guidance, training, and performance feedback.
• Oversee all aspects of the guest arrival and departure experience, ensuring efficiency and professionalism.
• Manage reservations, room inventory, and rate strategies in coordination with the Revenue Management team.
• Handle guest inquiries, requests, and complaints promptly and effectively, aiming for complete guest satisfaction.
• Develop and implement standard operating procedures (SOPs) for the Front Office department.
• Train staff on hotel policies, service standards, and the use of property management systems (PMS).
• Monitor Front Office performance metrics and implement strategies for improvement.
• Collaborate with other hotel departments to ensure seamless guest service delivery.
• Maintain a high level of product knowledge and guest service expertise.

Requirements

• Bachelor's degree in Hospitality Management or a related field preferred.
• Minimum of 5 years of experience in Front Office operations, with at least 2 years in a supervisory or managerial capacity.
• Proven experience managing teams, preferably in a remote setting.
• In-depth knowledge of Property Management Systems (PMS) and hotel operational software.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and a guest-centric approach.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote work environment.
• Fluency in English; proficiency in additional languages is a significant advantage.

Benefits

• Competitive salary and benefits package.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday leave.
• Opportunities for professional growth and development within the company.
• Employee discounts on hotel stays and services.
• A fully remote, flexible, and supportive work culture.

About the Role

Our client, a highly regarded hotel management company known for its exceptional guest service, is seeking a skilled and motivated Remote Front Office Manager. This position allows you to oversee front desk operations, guest services, and reservations from the comfort of your home office. You will be responsible for ensuring a seamless and positive guest experience, managing the front office team, and implementing efficient operational procedures. The ideal candidate possesses strong leadership qualities, excellent communication skills, and a deep understanding of front office dynamics within the hospitality industry. This remote role offers the flexibility to manage operations for properties possibly including those near Padang, West Sumatra, without the need for daily commuting.

Key Responsibilities

• Supervise and manage the daily operations of the front desk and guest services departments.
• Ensure all guests receive prompt, professional, and courteous service.
• Manage reservations, check-ins, check-outs, and room assignments efficiently.
• Train, motivate, and manage the performance of front desk staff.
• Develop and implement front office policies and procedures to enhance operational efficiency.
• Monitor staffing levels and create effective schedules to meet operational needs.
• Handle guest inquiries, concerns, and complaints, ensuring timely and satisfactory resolutions.
• Oversee the implementation of upselling and cross-selling strategies.
• Maintain high standards of guest satisfaction and strive for positive online reviews.
• Manage inventory of supplies for the front desk and ensure proper cash handling procedures.
• Collaborate with other departments to ensure a seamless guest experience.
• Utilize and optimize hotel management software (PMS) for efficient operations.
• Prepare daily reports on occupancy, arrivals, departures, and guest feedback.

Requirements

• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
• Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven experience managing teams and driving service excellence.
• Strong understanding of hotel operations, PMS systems, and reservation management.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead and motivate a team remotely.
• Detail-oriented with strong organizational and time management abilities.
• Proficiency in English and Bahasa Indonesia.
• A reliable internet connection and a dedicated home office space.
• Experience in the Indonesian hospitality market is a plus.

Benefits

Our client offers a competitive salary, opportunities for professional growth, and the significant benefit of a remote work arrangement. This role provides the chance to lead front office operations without the daily commute, working with a supportive and experienced team. You will play a vital role in maintaining the high standards of guest service that our client is known for.