Remote Front Office Manager — Boutique Hotel Leader

Pengiklan Anonim; Jayapura; A distancia; IDR 150.000.000 - 270.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work arrangement

Professional growth opportunities

Competitive salary

Descripción de la vacante

Pengiklan Anonim seeks a Remote Front Office Manager to lead the virtual front desk and guest services team. You will manage reservations, check-ins, check-outs, and guest inquiries while maintaining high service standards from a home office.

The ideal candidate has 5+ years in front office operations, strong PMS knowledge, and excellent communication skills in English and Bahasa Indonesia. This role supports properties nationwide with a remote work setup.

Formación

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 5 years in front office operations, with at least 2 years in a supervisory/manager role.
• Proven experience managing teams, preferably remote.
• In-depth knowledge of PMS and hotel operations software.
• Strong leadership, communication, and interpersonal skills.
• Fluency in English and Bahasa Indonesia.

Responsabilidades

• Lead and manage the remote Front Office team, providing guidance and feedback.
• Oversee guest arrival/departure experience with efficiency and professionalism.
• Manage reservations, room inventory, and rate strategies with Revenue Management.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Develop and implement SOPs for Front Office and train staff on policies and PMS use.
• Monitor performance metrics and collaborate with other departments.

Conocimientos

Remote team leadership

PMS proficiency

Guest service focus

Communication skills

Time management

Educación

Hospitality management degree

Herramientas

PMS software

Descripción del empleo

Pengiklan Anonim seeks a Remote Front Office Manager to lead the virtual front desk and guest services team. You will manage reservations, check-ins, check-outs, and guest inquiries while maintaining high service standards from a home office.

The ideal candidate has 5+ years in front office operations, strong PMS knowledge, and excellent communication skills in English and Bahasa Indonesia. This role supports properties nationwide with a remote work setup.