Front Office & Guest Services - Banjarmasin Outlet

De Wave Therapy & Reflexology (Solo); Banjar; Remote; IDR 72,000,000 - 120,000,000; Full time

Benefits offered by this job

Flexible schedule

Bonuses

Health benefits

Development opportunities

Travel perks

Job summary

De Wave Therapy & Reflexology (Solo) seeks a dedicated Remote Guest Services Coordinator to join a fully remote team. You’ll be the primary contact for travelers, handling inquiries, changes, and post-trip support to ensure seamless experiences from booking to follow-up.

Highly organized, you’ll communicate in English and Bahasa Indonesia, manage CRM records, and coordinate with partners. A reliable home workspace and internet are essential for success in a remote setting.

Qualifications

• Experience in customer service, hospitality, or travel roles.
• Excellent written and verbal communication in English and Bahasa Indonesia.
• Strong organizational and time management skills; able to multitask.
• Proficiency with online booking platforms, CRM software, and communication tools.
• Ability to work independently in a remote setting.
• Positive attitude, problem-solving skills, and customer-centric approach.
• High school diploma or equivalent; further hospitality/travel certifications are a plus.
• Reliable internet connection and a dedicated, quiet workspace.

Responsibilities

• Respond to guest inquiries and requests via email, chat, and phone in a timely, professional manner.
• Assist guests with booking modifications, cancellations, and travel arrangements.
• Provide information on destinations, accommodations, and activities.
• Resolve guest issues and escalate complex problems when needed.
• Coordinate with travel partners and service providers for smooth experiences.
• Maintain accurate guest records and document interactions in CRM.
• Identify potential travel disruptions and implement solutions.
• Gather guest feedback and contribute to service improvements.

Skills

Customer service

Communication

Multitasking

CRM software

Remote work

English proficiency

Bahasa Indonesia

Education

High school diploma or equivalent

Hospitality/travel certifications a plus

Tools

CRM software

Online booking platforms

Job description

About the Role

Our client, an innovative travel tech company, is looking for a dedicated and organized Remote Guest Services Coordinator to join their fully remote team. This role is essential for providing exceptional support to travelers, ensuring seamless experiences from booking to post-trip. You will be the primary point of contact for guests, addressing inquiries, resolving issues, and coordinating various travel arrangements. The ideal candidate is highly communicative, resourceful, and possesses a passion for travel and customer service. If you thrive in a virtual environment and excel at managing multiple tasks efficiently, this is an excellent opportunity to contribute to a growing company.

Key Responsibilities

• Respond to guest inquiries and requests via email, chat, and phone in a timely and professional manner.
• Assist guests with booking modifications, cancellations, and travel arrangements.
• Provide information and support regarding destinations, accommodations, and activities.
• Resolve guest issues and complaints, escalating complex problems when necessary.
• Coordinate with travel partners and service providers to ensure smooth guest experiences.
• Maintain accurate guest records and document all interactions in the CRM system.
• Proactively identify potential travel disruptions and implement solutions.
• Gather guest feedback and contribute to service improvement initiatives.
• Stay updated on travel regulations, destination information, and company offerings.
• Collaborate with internal teams to enhance the overall guest journey.

Requirements

• Previous experience in customer service, hospitality, or travel industry roles.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong organizational and time management skills, with the ability to multitask effectively.
• Proficiency with online booking platforms, CRM software, and communication tools.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A positive attitude, strong problem-solving skills, and a customer-centric approach.
• High school diploma or equivalent; further education or certifications in hospitality or travel are a plus.
• A reliable internet connection and a dedicated, quiet workspace.
• Passion for travel and creating positive guest experiences.
• Adaptability and willingness to learn new systems and processes.

Benefits

• Fully remote position with a flexible work schedule.
• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and training.
• Travel perks and discounts.
• A collaborative and supportive remote team environment.