Front Office Manager

Bali Jobs Recruitment by Claire Tomkins; Kecamatan Ubud; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

Bali Jobs Recruitment by Claire Tomkins is assisting a pre-opening ultra-luxury wellness property in Ubud, Bali to hire an experienced Front Office Manager. The role leads all front office operations and crafts a personalised guest experience from pre-opening through ongoing operations.

The candidate will balance operational excellence with guest relations, standards development, and team leadership to deliver seamless check-in/check-out, VIP service, and cost control in a 5‑star setting.

Qualifications

• Minimum 2 years in a similar role within internationally recognised 5‑star luxury resorts in Indonesia.
• Diploma or degree in Hospitality Management, Hotel Management, Tourism, or related field preferred.
• Strong knowledge of front office operations including check-in/check-out, room allocation and concierge services.
• Proven experience handling VIP guests, complaints, and service recovery.
• Proficiency in Property Management Systems (PMS) and front office systems.
• Strong leadership and team management, with ability to recruit, train and develop a high‑performing team.
• Good financial understanding including budgeting, room revenue, upselling and cost control.
• Fluent in English, both written and spoken.
• Experience in hotel pre-opening operations or establishing standards is advantageous.

Responsibilities

• Lead and oversee front office operations for smooth daily activity.
• Supervise front desk, guest relations, concierge and other front office functions.
• Ensure seamless arrivals, departures, room assignments and personalised service.
• Maintain high guest satisfaction through effective complaint handling and service recovery.
• Recruit, train and develop a professional front office team.
• Establish and implement front office SOPs and service standards.
• Coordinate with Housekeeping, Reservations, and other departments for seamless operations.
• Manage budgets, staffing, room revenue, upselling opportunities, and costs.
• Monitor guest feedback and drive continuous improvements in service delivery.
• Maintain the hotel's service standards and overall guest experience.

Skills

Front Office Leadership

VIP Guest Handling

PMS Proficiency

Guest Relations

Check-in/Check-out

Room Allocation

Upselling & Revenue

Budgeting

English Fluency

Team Management

Education

Hospitality Management Diploma

Hotel Management Degree

Tools

PMS Systems

Job description

Our client is a pre-opening ultra-luxury wellness property in Ubud that aims to open mid-year in 2027. They are seeking an experienced Front Office Manager with a strong background in luxury hospitality, who will lead and oversee all front office operations, ensuring seamless guest experiences and the highest standards of service from arrival to departure.

This role requires a strong balance of operational excellence, guest relations, leadership, and refined service delivery. The Front Office Manager will be responsible for establishing front office standards, developing service procedures, and creating a personalised and memorable guest experience from the hotel's pre-opening phase through ongoing operations.

Requirements

• A minimum of 2 years of experience in a similar role within internationally recognised 5-star luxury resorts in Indonesia.


• A diploma or degree in Hospitality Management, Hotel Management, Tourism, or a related field is preferred.


• Strong knowledge of front office operations, including check-in and check-out procedures, room allocation, guest relations, and concierge services.


• Proven experience in handling VIP guests, guest complaints, and service recovery.


• Proficiency in Property Management Systems (PMS) and other front office operational systems.


• Strong leadership and team management skills, with the ability to recruit, train, and develop a high-performing team.


• Good financial and operational understanding, including budgeting, room revenue, upselling, and cost control.


• Fluent in English, both written and spoken.


• Experience in hotel pre-opening operations or establishing front office procedures and service standards from the ground up is highly advantageous.

Key Responsibilities

• Lead and oversee all front office operations, ensuring smooth and efficient daily activities.


• Supervise front desk, guest relations, concierge, and other front office functions.


• Ensure seamless guest arrivals, departures, room assignments, and personalised services.


• Maintain high standards of guest satisfaction through effective complaint handling and service recovery.


• Recruit, train, lead, and develop a professional and guest-oriented front office team.


• Establish and implement front office SOPs, operational procedures, and service standards.


• Coordinate with Housekeeping, Reservations, and other departments to ensure seamless hotel operations.


• Manage departmental budgets, staffing, room revenue, upselling opportunities, and operational costs.


• Monitor guest feedback and implement continuous improvements in service delivery.


• Establish and maintain the hotel's service standards and overall guest experience.