Part-Time Field Auditor — Hospitality Operations

Indodana; Surabaya ꦱꦸꦫꦧꦪ; Hybrid; IDR 2,400,000,000 - 4,200,000,000; Full time

Benefits offered by this job

Accommodation and meal allowances

Performance bonus

Job summary

Our client, a prestigious hotel group, seeks an experienced Hotel Operations Director to oversee a flagship property in Surabaya, East Java. The role blends strategic oversight with hands-on management, ensuring service excellence, profitability, and high guest satisfaction.

The ideal leader will drive performance across Front Office, Housekeeping, F&B, Security, and Maintenance, while mentoring a diverse team and maintaining strong guest and corporate relations.

Qualifications

• Bachelor's degree in Hospitality Management or related field; Master's preferred.
• 10+ years in hotel operations with 5+ years in director-level role.
• Strong leadership, budgeting, and fluency in English and Bahasa Indonesia.

Responsibilities

• Direct and manage all hotel operational departments to ensure seamless service delivery.
• Develop strategic plans to achieve revenue growth, cost control, and guest satisfaction.
• Oversee budgeting, financial performance, and cost-saving initiatives without compromising service quality.
• Ensure compliance with local, state, and national regulations, including health, safety, and sanitation standards.
• Lead, mentor, and motivate the operational team to foster a positive work environment.
• Manage KPIs and vendor contracts to drive performance and guest experience.

Education

Bachelor's degree in Hospitality Management or related field

Master's degree preferred

Job description

Hotel Operations Director

Our client, a prestigious hotel group, is seeking an experienced and visionary Hotel Operations Director to oversee their flagship property in Surabaya, East Java, ID.

This critical leadership role involves managing all day-to-day operations of the hotel, ensuring the highest standards of service excellence, operational efficiency, and profitability. You will lead a diverse team of department heads, driving performance and fostering a culture of continuous improvement. This position offers a blend of strategic oversight and hands‑on management, requiring a dynamic leader who can navigate the complexities of the hospitality industry. The role involves regular presence at the hotel for operational oversight, team engagement, and guest interactions, complemented by remote work for strategic planning and reporting. We are looking for a results‑oriented individual with a proven ability to manage large‑scale operations and deliver exceptional guest satisfaction.

Key Responsibilities

• Direct and manage all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, Security, and Maintenance, to ensure seamless service delivery.
• Develop and implement strategic plans to achieve departmental and overall hotel objectives related to revenue growth, cost control, and guest satisfaction.
• Oversee the budgeting process for all operational departments, monitor financial performance, and implement cost‑saving measures without compromising service quality.
• Ensure compliance with all local, state, and national regulations, including health, safety, and sanitation standards.
• Lead, mentor, and motivate the operational team, fostering a positive and productive work environment.
• Implement and monitor quality assurance programs to maintain the highest standards of service and guest experience.
• Manage key performance indicators (KPIs) for all operational departments, analyzing performance data and implementing corrective actions as needed.
• Develop and maintain strong relationships with guests, VIPs, and corporate clients to enhance loyalty and drive repeat business.
• Act as a liaison between management and staff, ensuring effective communication and problem resolution.
• Oversee vendor relationships and contract negotiations for operational supplies and services.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is preferred.
• Minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a Director‑level position.
• Demonstrated success in managing complex hotel operations, with a strong understanding of all hotel departments.
• Proven financial acumen, including experience with budgeting, forecasting, and P&L management.
• Excellent leadership, communication, and interpersonal skills.
• In‑depth knowledge of hospitality industry best practices, trends, and technology.
• Ability to work effectively in a hybrid model, balancing on‑site presence with remote strategic tasks.
• Strong problem‑solving and decision‑making abilities under pressure.
• Proficiency in hotel management software and systems.
• Fluency in English and Bahasa Indonesia.

Benefits

• Competitive annual salary package ranging from Rp ….
• Performance‑based bonus incentives.
• Comprehensive health and wellness benefits.
• Accommodation and meal allowances.
• Opportunities for professional development and advancement within a renowned hotel chain.
• Employee discounts on hotel stays and services worldwide.
• A dynamic and challenging work environment with a supportive team.