Hotel Operations Shift Lead — Guest Experience

Swiss-Belhotel Silae Palu; Palu; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Swiss-Belhotel Silae Palu in Palu, Indonesia, is seeking a Duty Manager to oversee daily hotel operations during shifts, coordinating front office, housekeeping, F&B and other departments to ensure smooth, guest-focused service.

The role requires strong leadership, guest relations, problem-solving, and a solid understanding of hospitality standards; willingness to work evenings, weekends, and holidays as needed.

Qualifications

• Strong hotel operations and front office coordination.
• Experience in guest relations and complaint handling.

Responsibilities

• Oversee daily hotel operations during shifts across departments.
• Coordinate front office, housekeeping, F&B and other teams to maintain service standards.
• Prepare shift reports and brief management on key events.
• Assist with promotional activities and service improvements.

Skills

Hotel operations management

Guest relations

Team leadership

Communication skills

Hospitality standards

Education

Diploma or degree in Hospitality Management

Tools

PMS software

Job description

Swiss-Belhotel Silae Palu in Palu, Indonesia, is seeking a Duty Manager to oversee daily hotel operations during shifts, coordinating front office, housekeeping, F&B and other departments to ensure smooth, guest-focused service.

The role requires strong leadership, guest relations, problem-solving, and a solid understanding of hospitality standards; willingness to work evenings, weekends, and holidays as needed.