Duty Manager

Swiss-Belhotel Silae Palu; Palu; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Swiss-Belhotel Silae Palu in Palu, Indonesia, is seeking a Duty Manager to oversee daily hotel operations during shifts, coordinating front office, housekeeping, F&B and other departments to ensure smooth, guest-focused service.

The role requires strong leadership, guest relations, problem-solving, and a solid understanding of hospitality standards; willingness to work evenings, weekends, and holidays as needed.

Qualifications

• Strong hotel operations and front office coordination.
• Experience in guest relations and complaint handling.

Responsibilities

• Oversee daily hotel operations during shifts across departments.
• Coordinate front office, housekeeping, F&B and other teams to maintain service standards.
• Prepare shift reports and brief management on key events.
• Assist with promotional activities and service improvements.

Skills

Hotel operations management

Guest relations

Team leadership

Communication skills

Hospitality standards

Education

Diploma or degree in Hospitality Management

Tools

PMS software

Job description

Role Description

The Duty Manager at Swiss-Belhotel Silae Palu is responsible for overseeing daily hotel operations during assigned shifts to ensure smooth, efficient, and guest-focused service. This is a contract, on-site role based in Palu, coordinating front office, housekeeping, food and beverage, and other operational departments to maintain service standards and resolve issues promptly. The Duty Manager monitors guest arrivals and departures, manages room allocation, handles escalated guest inquiries and complaints, and ensures that brand standards and safety procedures are consistently followed. The role includes supervising and supporting shift staff, conducting briefings, monitoring performance, and collaborating with department heads to address operational needs. The Duty Manager also prepares shift reports, updates management on key events, and assists with implementing promotional activities and service improvements.

Qualifications

• Strong hotel operations and front office management skills, with experience coordinating multiple departments during daily shifts.
• Proven ability in guest relations and complaint resolution, maintaining a professional and service-oriented approach.
• Team leadership skills, including supervising staff, providing guidance, and supporting a positive, inclusive work environment.
• Solid organizational and time management abilities to prioritize tasks and manage high-volume, fast-paced operations.
• Clear and professional communication skills, both verbal and written, for interaction with guests, colleagues, and management.
• Understanding of hospitality standards, safety and security procedures, and basic hotel revenue and occupancy concepts.
• Proficiency with hotel management systems, reservation platforms, and basic office software.
• Previous experience in a Duty Manager, front office supervisor, or similar role in a hotel or resort environment.
• Ability to work flexible hours, including evenings, weekends, and holidays, based on operational needs.
• Diploma or degree in Hospitality Management or a related field is preferred; equivalent experience will be considered.