Duty Manager

Swiss-Belhotel International; Palu; On-site; IDR 111,600,000 - 223,200,000; Full time

Benefits offered by this job

Housing

Work From Office

Front Office exposure

Supervisor/Team Leader

Job summary

Swiss-Belhotel Palu seeks an experienced Manager on Duty to oversee daily hotel operations during the assigned shift, supervise Front Office activities from check-in to cashiering, handle guest requests, and ensure smooth service recovery.

You will coordinate with all departments, monitor SOPs and service standards, manage incidents, document handovers, and coach Front Office staff while safeguarding guest safety and hotel assets.

Qualifications

• Strong leadership and decision-making skills.
• Excellent guest service and communication skills.
• Good knowledge of Front Office operations.
• Problem-solving and conflict-management skills.
• Ability to remain calm under pressure.
• Good knowledge of hotel policies, SOPs, and emergency procedures.
• Good command of English and Indonesian.
• Strong interpersonal and coordination skills.
• High level of integrity, accountability, and professionalism.

Responsibilities

• Manage daily hotel operations during the assigned shift as Manager on Duty.
• Supervise Front Office operations including check-in/out, room assignment, guest requests, and cashiering.
• Handle guest complaints and service recovery with proper follow-up.
• Coordinate with all HODs/departments to ensure smooth operations.
• Monitor hotel standards, SOP compliance, grooming, discipline, and service quality.
• Monitor financial and internal control procedures and Front Office transactions.

Skills

Leadership

Guest service

Front Office ops

Problem solving

Calm under pressure

English

Indonesian

Interpersonal skills

Policy knowledge

Job description

Manage daily hotel operations as Manager on Duty during the assigned shift.Supervise Front Office operations, including check-in/out, room assignment, guest requests, and cashiering.Handle guest complaints and service recovery professionally and ensure proper follow-up until resolved.Coordinate with all HODs/departments to ensure smooth operations and prompt resolution of operational issues.Monitor hotel standards, SOP compliance, grooming, discipline, and service quality during the shift.Monitor financial and internal control procedures, including deposits, discounts, rebates, complimentary transactions, and other Front Office transactions.Handle and report incidents, emergencies, security matters, and operational irregularities to the appropriate management.Ensure proper documentation and shift handover, including Duty Manager Logbook and incident reports.Provide leadership, guidance, and coaching to Front Office employees and other staff on duty.Protect hotel interests, guest safety, employee safety, and hotel assets while maintaining a high standard of professionalism and integrity.

Requirements

• Strong leadership and decision-making skills.
• Excellent guest service and communication skills.
• Good knowledge of Front Office operations.
• Problem-solving and conflict-management skills.
• Ability to remain calm under pressure.
• Good knowledge of hotel policies, SOPs, and emergency procedures.
• Good command of English and Indonesian.
• Strong interpersonal and coordination skills.
• High level of integrity, accountability, and professionalism.

Perks and Benefits

• Housing
• Work From Office (WFO)
• Front Office
• Supervisor/Team Leader/Junior Manager

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