Luxury Hotel Duty Manager: Guest Experience & Operations Lead

Alila Hotels; Provinsi Bali; On-site; IDR 360,000,000 - 540,000,000; Full time

Job summary

Alila Seminyak in Bali seeks a Duty Manager to lead hotel operations, ensure exceptional guest service, and uphold luxury standards. You will supervise staff, coordinate front desk, housekeeping, and F&B, and manage incidents with professionalism.

The role requires strong leadership, fluent English and Bahasa Indonesia, and flexibility to work nights and weekends in a five-star setting.

Qualifications

• Strong leadership and communication skills.
• Excellent problem-solving abilities.
• Relevant experience in 5-star luxury hotels or luxury resorts.
• Knowledge of hotel operations and industry trends.
• Fluent in Bahasa Indonesia and English (spoken and written).

Responsibilities

• Ensure exceptional guest service and address guest concerns promptly.
• Oversee check-in and check-out processes for efficiency and accuracy.
• Handle VIP guests and special requests.
• Supervise and coordinate hotel staff during shifts.
• Provide training and guidance to new and existing staff.
• Monitor operations across departments including front desk, housekeeping, and F&B.
• Participate in inventory management and control.
• Uphold brand standards and hotel policies; conduct regular inspections.

Skills

Leadership

Communication

Problem-solving

Guest service

Staff supervision

Flexibility

Bilingual English-Indonesian

Job description

Alila Seminyak in Bali seeks a Duty Manager to lead hotel operations, ensure exceptional guest service, and uphold luxury standards. You will supervise staff, coordinate front desk, housekeeping, and F&B, and manage incidents with professionalism.

The role requires strong leadership, fluent English and Bahasa Indonesia, and flexibility to work nights and weekends in a five-star setting.