Hotel Operations Manager

merlyns garden inn hotel; Indonesia; Sur place; IDR 200 000 000 - 320 000 000; Plein temps

Résumé du poste

Merlyns Garden Inn in Muara Bungo – Jambi seeks a Hotel Operations Manager to lead daily hotel operations, coordinating front office, housekeeping, F&B, and maintenance to ensure service quality and guest satisfaction.

This full-time, on-site role focuses on SOPs, staff scheduling, budget support, training, safety compliance, and reporting to leadership, with collaboration with senior management on improvements and brand standards.

Qualifications

• Experience coordinating multiple departments and improving efficiency.
• Proven focus on customer satisfaction and service standards.
• Strong communication with diverse teams and guests.
• Experience training team members, onboarding, and coaching.
• Background in hotel or hospitality management in leadership roles.
• On-site work in Muara Bungo - Jambi with shift flexibility.
• Degree in Hospitality Management or related field preferred.
• Familiar with hotel management systems and basic office software.

Responsabilités

• Oversee daily hotel operations and interdepartment coordination.
• Monitor service quality, guest feedback, and occupancy levels.
• Develop and implement SOPs; manage staff schedules.
• Train and coach team members; resolve escalated issues.
• Prepare regular operational reports for leadership.
• Collaborate with senior management on improvements and branding.

Connaissances

Operations management

Customer service

Communication

Team training

Hospitality industry experience

On-site work

Shift flexibility

Attention to detail

Formation

Diploma/degree in Hospitality Management

Diploma/degree in Business Administration

Outils

Hotel management systems

Office software

Description du poste

Company Description

Merlyns Garden Inn operates hospitality properties in Muara Bungo - Jambi, focusing on delivering reliable, comfortable stays for business and leisure travelers. The company aims to provide efficient, guest-centered service supported by well-managed hotel operations. Team members are encouraged to contribute ideas that improve guest experiences and streamline workflows. Frinergy Piramida Abadi values professionalism, accountability, and collaboration across all departments to maintain high operational standards.

Role Description

The Hotel Operations Manager is a full-time, on-site role based in Muara Bungo - Jambi, responsible for overseeing daily hotel operations and ensuring smooth coordination between front office, housekeeping, food and beverage, and maintenance teams. This role monitors service quality, guest feedback, and occupancy levels to optimize performance and improve customer satisfaction. The Hotel Operations Manager develops and implements standard operating procedures, manages staff schedules, and supports budget and cost control efforts. The role includes training and coaching team members, resolving escalated guest issues, maintaining compliance with safety and hygiene standards, and preparing regular operational reports for leadership. The manager collaborates closely with senior management to implement improvement initiatives, support marketing activities, and uphold brand and service standards.

Qualifications

• Strong Operations Management skills, including experience coordinating multiple departments, managing processes, and improving efficiency.
• Proven focus on Customer Satisfaction and Customer Service, with the ability to handle guest concerns and maintain high service standards.
• Effective Communication skills for working with diverse teams, guests, and stakeholders, both verbally and in writing.
• Experience in Training team members, including onboarding, coaching, and performance development.
• Previous experience in hotel or hospitality management, ideally in an operational leadership role.
• Ability to work on-site in Muara Bungo - Jambi , with flexibility for shift-based schedules as needed.
• Strong organizational and problem-solving abilities, with attention to detail and accountability for results.
• Relevant diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
• Comfort with using hotel management systems and basic office software for reporting and coordination.