Operations Manager

Global Expat Recruiting; Provinsi Bali; On-site; IDR 669,600,000 - 1,004,400,000; Full time

Job summary

Global Expat Recruiting seeks a seasoned resort operations leader for a boutique Bali property. You will oversee Rooms Division, Food & Beverage and Engineering, ensuring seamless service delivery and guest satisfaction. The role reports to the Hotel Manager and requires strong leadership and exemplary communication with guests and staff.

Ideal candidates bring leisure resort experience, English fluency, and the ability to mentor teams while handling diplomatic guest interactions with poise.

Qualifications

• Leisure resort experience required.
• Strong background in rooms operation.
• Experience in managing guest relations, front office and housekeeping.
• Knowledge of Food & Beverage, and Engineering operations.
• Excellent English both spoken and written.
• Strong leadership, organizational and administrative skills.
• Dynamic, inspiring, innovative and enthusiastic.
• Approachable and diplomatic in guest interactions.

Responsibilities

• Oversee the overall resort operations including Rooms Division, Food & Beverage and Engineering.
• Report directly to the Hotel Manager.
• Develop and mentor teams across guest services, front desk and housekeeping.
• Maintain high levels of guest satisfaction and service standards.

Skills

Leisure resort experience

Rooms operations

Guest relations

Front office

Housekeeping

Food & Beverage

Engineering operations

Leadership

Communication

Interpersonal skills

Mentoring

Computer literacy

Tools

Computer literacy

Job description

Our client is a boutique resort with 30+ rooms and 2 F&B outlets.

This role will oversee the overall resort operations, including Rooms Division, Food & Beverage, and Engineering.

The position will report directly to the Hotel Manager.

Please note that this position is available for Indonesian Nationals only.

Profile

• Leisure resort experience
• Strong background in rooms operation
• Experience in managing guest relations, front office and housekeeping
• Knowledge of Food & Beverage, and Engineering operations
• Ability to express effective, clear and concise written and verbal communication
• Excellent English both spoken and written
• Strong leadership, organizational and administrative skills
• Dynamic, inspiring, innovative and enthusiastic
• Very approachable, outgoing with easy manner in dealing with guests and associates
• Must enjoy and be able to meet people with poise
• Must be able to handle difficult situations with tact and high diplomacy
• Must be able to act as the resort's ambassador on the floor
• Strong interpersonal skills
• Able to develop, coach, train, counsel and act as a mentor
• Computer literate
• Energetic, hands-on, flexible
• Motivated and able to work independently