On-Site Hotel Ops Leader | Guest Experience

merlyns garden inn hotel; Indonesia; On-site; IDR 200,000,000 - 320,000,000; Full time

Job summary

Merlyns Garden Inn in Muara Bungo – Jambi seeks a Hotel Operations Manager to lead daily hotel operations, coordinating front office, housekeeping, F&B, and maintenance to ensure service quality and guest satisfaction.

This full-time, on-site role focuses on SOPs, staff scheduling, budget support, training, safety compliance, and reporting to leadership, with collaboration with senior management on improvements and brand standards.

Qualifications

• Experience coordinating multiple departments and improving efficiency.
• Proven focus on customer satisfaction and service standards.
• Strong communication with diverse teams and guests.
• Experience training team members, onboarding, and coaching.
• Background in hotel or hospitality management in leadership roles.
• On-site work in Muara Bungo - Jambi with shift flexibility.
• Degree in Hospitality Management or related field preferred.
• Familiar with hotel management systems and basic office software.

Responsibilities

• Oversee daily hotel operations and interdepartment coordination.
• Monitor service quality, guest feedback, and occupancy levels.
• Develop and implement SOPs; manage staff schedules.
• Train and coach team members; resolve escalated issues.
• Prepare regular operational reports for leadership.
• Collaborate with senior management on improvements and branding.

Skills

Operations management

Customer service

Communication

Team training

Hospitality industry experience

On-site work

Shift flexibility

Attention to detail

Education

Diploma/degree in Hospitality Management

Diploma/degree in Business Administration

Tools

Hotel management systems

Office software

Job description

Merlyns Garden Inn in Muara Bungo – Jambi seeks a Hotel Operations Manager to lead daily hotel operations, coordinating front office, housekeeping, F&B, and maintenance to ensure service quality and guest satisfaction.

This full-time, on-site role focuses on SOPs, staff scheduling, budget support, training, safety compliance, and reporting to leadership, with collaboration with senior management on improvements and brand standards.