Hotel Operations Leader — Reserve GM Track

Delonix Group; Jakarta Pusat; On-site; IDR 300,000,000 - 540,000,000; Full time

Job summary

Delonix Group Indonesia seeks an Hotel Operations Manager – Reserve GM Track to lead on-site hotel operations, guest experience, and team supervision across assigned properties. This hands-on role paves the path toward a General Manager position within the group.

You will oversee daily operations, monitor service levels, and drive performance with strong leadership and practical decision-making in a fast-paced hospitality environment.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 4+ years in hotel operations, front office, guest relations, or property operations.
• 2+ years in supervisory or managerial roles.
• Experience as Assistant Hotel Manager, Operations Manager, Front Office Manager, Duty Manager, Guest Service Manager, or similar role preferred.

Responsibilities

• Oversee day-to-day hotel operations during the assignment period.
• Supervise Front Desk, Guest Service, and on-site operational teams.
• Ensure excellent guest experience across all service touchpoints.
• Monitor daily operational performance, service quality, and reporting.
• Support occupancy and business performance through operational execution.
• Coordinate with internal teams to ensure smooth property operations.
• Ensure operations comply with SOPs and service standards.
• Identify operational issues and provide practical solutions.
• Support local partnerships or business opportunities when needed.
• Assist in implementing business strategies and improvement plans.
• Be prepared for property assignment, rotation, or placement based on business needs.

Skills

Guest relations

Team supervision

Operations management

Leadership

Problem solving

Communication

English proficiency

Education

Bachelor’s degree in Hospitality Management

Business Administration (related field)

Tools

PMS (Property Management System)

Front Office systems

Job description

Delonix Group Indonesia seeks an Hotel Operations Manager – Reserve GM Track to lead on-site hotel operations, guest experience, and team supervision across assigned properties. This hands-on role paves the path toward a General Manager position within the group.

You will oversee daily operations, monitor service levels, and drive performance with strong leadership and practical decision-making in a fast-paced hospitality environment.