Hotel Operations Manager

Delonix Group; Jakarta Pusat; On-site; IDR 300,000,000 - 540,000,000; Full time

Job summary

Delonix Group Indonesia seeks an Hotel Operations Manager – Reserve GM Track to lead on-site hotel operations, guest experience, and team supervision across assigned properties. This hands-on role paves the path toward a General Manager position within the group.

You will oversee daily operations, monitor service levels, and drive performance with strong leadership and practical decision-making in a fast-paced hospitality environment.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 4+ years in hotel operations, front office, guest relations, or property operations.
• 2+ years in supervisory or managerial roles.
• Experience as Assistant Hotel Manager, Operations Manager, Front Office Manager, Duty Manager, Guest Service Manager, or similar role preferred.

Responsibilities

• Oversee day-to-day hotel operations during the assignment period.
• Supervise Front Desk, Guest Service, and on-site operational teams.
• Ensure excellent guest experience across all service touchpoints.
• Monitor daily operational performance, service quality, and reporting.
• Support occupancy and business performance through operational execution.
• Coordinate with internal teams to ensure smooth property operations.
• Ensure operations comply with SOPs and service standards.
• Identify operational issues and provide practical solutions.
• Support local partnerships or business opportunities when needed.
• Assist in implementing business strategies and improvement plans.
• Be prepared for property assignment, rotation, or placement based on business needs.

Skills

Guest relations

Team supervision

Operations management

Leadership

Problem solving

Communication

English proficiency

Education

Bachelor’s degree in Hospitality Management

Business Administration (related field)

Tools

PMS (Property Management System)

Front Office systems

Job description

Delonix Group Indonesia

is looking for a Hotel Operations Manager – Reserve GM Track to join our growing hospitality operations team.

This role is designed for hands-on hospitality professionals who are ready to take the next step toward a General Manager role. You will be involved in daily hotel operations, guest experience, team supervision, service standards, and operational performance across assigned properties or business units.

We are looking for someone who enjoys being directly involved in the operation, can lead the team on-site, and is eager to grow into a bigger leadership role within a dynamic hospitality group.

What You’ll Do

• Oversee day-to-day hotel or property operations during the assignment period.
• Supervise and support Front Desk, Guest Service, and on-site operational teams.
• Ensure excellent guest experience across all service touchpoints.
• Monitor daily operational performance, service quality, and reporting.
• Support occupancy and business performance through operational execution.
• Coordinate with internal teams to ensure smooth property operations.
• Ensure all operations comply with company SOPs and service standards.
• Identify operational issues and provide practical solutions.
• Support local partnerships or business opportunities when needed.
• Assist in implementing business strategies and improvement plans.
• Be prepared for property assignment, rotation, or placement based on business needs.

What We’re Looking For

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 4 years of experience in hotel operations, front office, guest relations, or property operations.
• Minimum 2 years of experience in supervisory or managerial-level roles.
• Experience as Assistant Hotel Manager, Operations Manager, Front Office Manager, Duty Manager, Guest Service Manager, or similar role will be preferred.
• Strong understanding of daily hotel operations, guest experience, service standards, and team supervision.
• Hands-on leadership style with strong execution mindset.
• Proactive, adaptable, responsible, and able to work in a fast-paced hospitality environment.
• Good problem-solving skills and able to make practical decisions on-site.
• Strong communication and team management skills.
• Comfortable working with targets, operational reporting, and performance improvement.
• Willing to be developed into a future General Manager role.
• Willing to be assigned or rotated to different properties based on company needs.

Preferred Qualifications

• Experience in hotel, serviced apartment, or property operations.
• Familiar with Front Office workflow, occupancy-driven business, and guest handling.
• Experience managing on-site operational teams.
• Strong service mindset with good business awareness.
• Able to communicate in English will be an advantage.

Why Join Us?

• Opportunity to grow into a General Manager role within a hospitality group.
• Exposure to property operations, team leadership, guest experience, and business performance.
• Hands-on learning experience across different hotel or property assignments.
• Suitable for hospitality professionals who want to grow into higher operational leadership roles.