Hotel General Manager: Guest Experience & Revenue Growth

EGI RESOURCES; Jakarta Selatan; On-site; IDR 600,000,000 - 1,200,000,000; Full time

Job summary

EGI RESOURCES invites a results-driven General Manager to oversee daily hotel operations across all departments in Jakarta. You will ensure exceptional guest service, resolve major issues, drive occupancy, revenue, and profitability while monitoring budgets and financial performance.

You will lead, coach, and develop department managers, ensure compliance with SOPs and legal requirements, and build strong relationships with guests, partners, and stakeholders to report performance to ownership or

Qualifications

• Bachelor's degree in Hospitality or related field is required.
• Minimum 5 years of experience in hospitality industry / General Manager hotel.
• Good communication skills in English (additional languages are a plus).
• Good and professional attitude.
• Strong customer service and interpersonal skills.
• Ability to work in a fast-paced environment.
• Good organizational and multitasking skills.
• Familiar with hotel systems is an advantage.

Responsibilities

• Manage daily hotel operations across all departments.
• Ensure excellent guest service and resolve major guest issues.
• Achieve revenue, occupancy, and profitability targets.
• Monitor budgets, costs, and financial performance.
• Lead, coach, and develop department managers and staff.
• Ensure compliance with company policies, SOPs, and legal requirements.
• Develop business strategies to increase occupancy and revenue.
• Maintain quality, safety, and operational standards.
• Build strong relationships with guests, partners, and stakeholders.
• Report operational and financial performance to ownership or corporate management.

Skills

Customer service

Leadership

Communication skills

English proficiency

Multitasking

Organizational skills

Education

Bachelor's degree in Hospitality or related field

Tools

Hotel systems knowledge

Job description

EGI RESOURCES invites a results-driven General Manager to oversee daily hotel operations across all departments in Jakarta. You will ensure exceptional guest service, resolve major issues, drive occupancy, revenue, and profitability while monitoring budgets and financial performance.

You will lead, coach, and develop department managers, ensure compliance with SOPs and legal requirements, and build strong relationships with guests, partners, and stakeholders to report performance to ownership or