Hostess - After Rock | AYANA BALI

Ayana; Bari; On-site; IDR 50,220,000 - 83,700,000; Full time

Job summary

Ayana in Bali is seeking a guest service host for its After Rock Nightclub. The role focuses on welcoming guests, guiding them to tables, and ensuring a seamless experience through efficient reservations and outstanding service.

The successful candidate will have 2–3 years in hospitality, an Indonesian passport, and strong English communication skills. Evening and weekend shifts in a nightlife setting are expected. Prior nightlife experience is a plus.

Qualifications

• Indonesian citizen
• Minimum 2–3 years experience in hospitality/ nightlife
• Experience in restaurant/club/nightclub is an advantage
• Hospitality appearance, honest, initiative, creative and open minded
• Fluent in English (written and spoken); additional languages a plus
• Outgoing personality with excellent communication and interpersonal skills
• Flexibility to work evenings, weekends and holidays

Responsibilities

• Escort guests to their tables on arrival and guide them to their seats for a comfortable experience
• Manage the waiting list and provide accurate wait times
• Answer incoming calls and address customers’ queries
• Assist with reservations and maintain an organized reservation system
• Understand guest needs and preferences and communicate accordingly
• Monitor the nightclub floor to ensure a safe and enjoyable environment
• Maintain high standards of customer service and handle inquiries, complaints, and feedback professionally
• Coordinate with teammates to provide excellent service
• Upsell club promotions and events

Job description

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for our new outlet, After Rock Nightclub for an individual with the following details:

Summary of Responsibilities:

• Escort guests to their tables as they arrive at the nightclub and guide them to their tables to ensure they have a comfortable experience
• Manage the waiting list and provide accurate wait times
• Answer incoming calls and address customers’ queries
• Assist with reservations and maintain an organized reservation system
• Communicate with guests to understand their needs and preferences
• Monitor the nightclub floor to ensure a safe and enjoyable environment
• Ensure that the highest standards of customer service are provide to handle customer inquiries, complaints, any issues and feedback that may arise in a professional manner to continuously improve service quality and guest satisfaction.
• Coordinate with other team members to provide excellent customer service
• Upsell club promotions and events

Requirements

• Indonesian citizen
• Proven experience with minimum of 2-3 years in the same field
• Prior background from Restaurant/Club/Night Club is an advantage
• Hospitality appearance, honest, initiative, creative and open minded
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Outgoing personality with excellence communication and interpersonal skills
• Flexibility to work evenings, weekends, and holidays as required in the nightlife industry
• Diploma in F&B Division, Hospitality, or other relevant fields. Bachelor's degree is desirable