Nightlife Hostess & Guest Experience Lead

Ayana; Bari; On-site; IDR 50,220,000 - 83,700,000; Full time

Job summary

Ayana in Bali is seeking a guest service host for its After Rock Nightclub. The role focuses on welcoming guests, guiding them to tables, and ensuring a seamless experience through efficient reservations and outstanding service.

The successful candidate will have 2–3 years in hospitality, an Indonesian passport, and strong English communication skills. Evening and weekend shifts in a nightlife setting are expected. Prior nightlife experience is a plus.

Qualifications

• Indonesian citizen
• Minimum 2–3 years experience in hospitality/ nightlife
• Experience in restaurant/club/nightclub is an advantage
• Hospitality appearance, honest, initiative, creative and open minded
• Fluent in English (written and spoken); additional languages a plus
• Outgoing personality with excellent communication and interpersonal skills
• Flexibility to work evenings, weekends and holidays

Responsibilities

• Escort guests to their tables on arrival and guide them to their seats for a comfortable experience
• Manage the waiting list and provide accurate wait times
• Answer incoming calls and address customers’ queries
• Assist with reservations and maintain an organized reservation system
• Understand guest needs and preferences and communicate accordingly
• Monitor the nightclub floor to ensure a safe and enjoyable environment
• Maintain high standards of customer service and handle inquiries, complaints, and feedback professionally
• Coordinate with teammates to provide excellent service
• Upsell club promotions and events

Job description

Ayana in Bali is seeking a guest service host for its After Rock Nightclub. The role focuses on welcoming guests, guiding them to tables, and ensuring a seamless experience through efficient reservations and outstanding service.

The successful candidate will have 2–3 years in hospitality, an Indonesian passport, and strong English communication skills. Evening and weekend shifts in a nightlife setting are expected. Prior nightlife experience is a plus.