Hostel Front Office Manager – Guest Experience & Ops

PT Mad Monkey Hostels Indonesia; Lombok; In loco; IDR 180.000.000 - 300.000.000; Tempo pieno

Descrizione del lavoro

Mad Monkey Hostels—Kuta Lombok location—seeks a Front Office Manager to oversee all front desk operations, deliver outstanding guest service, and lead a dynamic team. You’ll drive guest satisfaction, optimize revenue, and maintain Mad Monkey’s vibrant, social culture.

The role requires 2–3 years in hospitality with supervisory experience, strong English communication, and familiarity with PMS and booking platforms.

Competenze

• 2–3 years of hospitality experience (hostel or hotel preferred).
• Proven supervisory or management experience.
• Strong leadership and team management skills.
• Excellent English communication; additional languages a plus.
• Experience with PMS and booking platforms.

Mansioni

• Ensure exceptional guest service from check-in to check-out.
• Handle guest feedback, complaints, and special requests professionally and efficiently.
• Maintain high review scores on platforms like Hostelworld, Booking.com, and Google.
• Foster a social, inclusive, and engaging hostel environment.
• Oversee daily front office operations and reception procedures.
• Manage reservations, room allocations, and occupancy levels.
• Ensure accuracy in cash handling, billing, and reporting.
• Coordinate with Housekeeping, Bar, and Events teams for smooth operations.
• Maintain compliance with local regulations and hostel policies.
• Recruit, train, and supervise front office staff.
• Create and manage staff schedules and conduct performance evaluations.
• Promote a positive, motivated, team-oriented work culture.
• Monitor room inventory and pricing strategies.
• Support upselling of tours, events, and bar promotions.
• Analyze occupancy and revenue reports to maximize profitability.

Conoscenze

Guest service excellence

Leadership

English communication

Hospitality operations

Problem solving

Strumenti

PMS systems

Descrizione del lavoro

Mad Monkey Hostels—Kuta Lombok location—seeks a Front Office Manager to oversee all front desk operations, deliver outstanding guest service, and lead a dynamic team. You’ll drive guest satisfaction, optimize revenue, and maintain Mad Monkey’s vibrant, social culture.

The role requires 2–3 years in hospitality with supervisory experience, strong English communication, and familiarity with PMS and booking platforms.