Guest Experience Coordinator & Events Host

PT Mad Monkey Hostels Indonesia; Klungkung; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

PT Mad Monkey Hostels Indonesia is seeking a Guest Experience Officer for Mad Monkey Uluwatu on Bali. The role blends front-of-house hospitality, community building, and event coordination to ensure guests feel welcomed, connected, and excited during their stay.

The position requires an energetic, friendly, and proactive individual with strong English and passion for travel. Responsibilities include hosting activities, assisting reception, creating social content, and maintaining a safe, vibrant

Qualifications

• Experience in hospitality, tourism, customer service, or events.
• Strong communication and interpersonal skills.
• Outgoing, energetic, and confident personality.
• Excellent problem-solving and ability to stay calm under pressure.
• Fluent English; additional languages are an advantage.
• Passion for travel, hospitality, and creating memorable guest experiences.
• Positive attitude with a can-do mindset and team spirit.

Responsibilities

• Welcome guests upon arrival and create a warm first impression.
• Build connections with guests from different cultures.
• Organize and host daily and weekly social activities.
• Coordinate with local partners for tours and experiences.
• Assist reception during busy periods and provide local recommendations.
• Capture photos/videos at events and assist marketing with content.
• Ensure common areas are clean and report maintenance promptly.

Skills

Strong communication

Interpersonal skills

Guest service

Event coordination

Job description

PT Mad Monkey Hostels Indonesia is seeking a Guest Experience Officer for Mad Monkey Uluwatu on Bali. The role blends front-of-house hospitality, community building, and event coordination to ensure guests feel welcomed, connected, and excited during their stay.

The position requires an energetic, friendly, and proactive individual with strong English and passion for travel. Responsibilities include hosting activities, assisting reception, creating social content, and maintaining a safe, vibrant