Hospital Front Desk Specialist

Siloam Hospitals Group (Tbk); Kemayoran; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

Siloam Hospitals Group (Siloam) is Indonesia’s leading healthcare provider, seeking a receptionist to be the first point of contact for visitors and patients. You will help with registrations, payments, and direct inquiries to the right hospital staff.

Ideal candidates will have a high school diploma or equivalent, strong interpersonal skills, and familiarity with front desk software. The role requires a professional, empathetic approach in a fast-paced hospital environment.

Qualifications

• The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
• Support patients to register and make payment after treatment.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.
• Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major.

Responsibilities

• Greet and assist visitors, directing them to the appropriate departments or staff.
• Assist patients with registration and payment processing.
• Maintain a clean, organized front desk and ensure availability of forms and leaflets.
• Provide courteous, empathetic service and address basic inquiries.

Skills

Interpersonal skills

Customer service orientation

Microsoft Office (Excel/Word)

Education

Highschool Diploma or equivalent

Tools

Front desk software

Job description

Siloam Hospitals Group (Siloam) is Indonesia’s leading healthcare provider, seeking a receptionist to be the first point of contact for visitors and patients. You will help with registrations, payments, and direct inquiries to the right hospital staff.

Ideal candidates will have a high school diploma or equivalent, strong interpersonal skills, and familiarity with front desk software. The role requires a professional, empathetic approach in a fast-paced hospital environment.