Front Office Supervisor – Healthcare Reception & Training

Siloam Hospitals Group; Tangerang; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Siloam Hospitals Lippo Village in Indonesia is seeking a receptionist to greet visitors, connect them with the right hospital staff, and maintain a well-organized front desk.

The role requires a Bachelor’s degree in healthcare administration or a related field, excellent interpersonal skills, familiarity with EHR and MS Office, and the ability to work in a fast-paced hospital setting. The position is outsourced and placed at Siloam Hospitals Lippo Village.

Qualifications

• Bachelor degree in healthcare admin, business admin, or related major.
• Excellent interpersonal and patient-service skills.
• Experience with EHR and front office software; proficient in Excel/Word.
• Ability to thrive in a fast-paced hospital front desk environment.

Responsibilities

• Answer visitor questions and direct to the appropriate hospital staff.
• Maintain a tidy front desk with stationery and leaflets.
• Train, supervise, and support receptionists, security guards, and call center agents.
• Ensure timely and accurate customer service.
• Handle patient complaints and service requests.
• Triage and troubleshoot emergencies.

Skills

Customer service

Interpersonal skills

EHR systems

Excel

Word

Front desk software

Adaptability

Education

Bachelor's Degree in Healthcare Administration or related

Tools

MS Office Suite

Job description

Siloam Hospitals Lippo Village in Indonesia is seeking a receptionist to greet visitors, connect them with the right hospital staff, and maintain a well-organized front desk.

The role requires a Bachelor’s degree in healthcare administration or a related field, excellent interpersonal skills, familiarity with EHR and MS Office, and the ability to work in a fast-paced hospital setting. The position is outsourced and placed at Siloam Hospitals Lippo Village.