Front Office Staff

Siloam Hospitals Group (Tbk); Kemayoran; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

Siloam Hospitals Group (Siloam) is Indonesia’s leading healthcare provider, seeking a receptionist to be the first point of contact for visitors and patients. You will help with registrations, payments, and direct inquiries to the right hospital staff.

Ideal candidates will have a high school diploma or equivalent, strong interpersonal skills, and familiarity with front desk software. The role requires a professional, empathetic approach in a fast-paced hospital environment.

Qualifications

• The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
• Support patients to register and make payment after treatment.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.
• Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major.

Responsibilities

• Greet and assist visitors, directing them to the appropriate departments or staff.
• Assist patients with registration and payment processing.
• Maintain a clean, organized front desk and ensure availability of forms and leaflets.
• Provide courteous, empathetic service and address basic inquiries.

Skills

Interpersonal skills

Customer service orientation

Microsoft Office (Excel/Word)

Education

Highschool Diploma or equivalent

Tools

Front desk software

Job description

Siloam Hospitals Group (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale. Hence, Siloam is able to increase affordability from all socio-economic backgrounds and provide access to quality and affordable healthcare all over Indonesia. The company’s vision of International quality, reach, scale, and godly compassion establishes the platform for Siloam to respond to the dynamic social transformation in Indonesia.

• The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
• support patients to register and make payment after treatment.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.
• Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, and Microsoft Office Suite (especially Excel and Word).
• Familiarity with front office management software, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Siloam International Hospitals (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale.

Siloam International Hospitals (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale.

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