Hospital Front Desk Lead — Patient Experience

Siloam Hospitals Group (Tbk); Tangerang; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Siloam Hospitals Group (Tbk) is Indonesia's leading healthcare provider known for affordability and quality care. This receptionist role focuses on greeting visitors, routing questions to the right staff, and maintaining a well-organized front desk environment.

Responsibilities include supervising reception staff, ensuring timely customer service, and handling complaints with professionalism and empathy. Outsourced placement at Lippo Village site is noted.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or related major.
• Excellent interpersonal and customer service skills with empathy.
• Familiarity with front office management software, EHR, and MS Office (Excel/Word).
• Ability to work in a fast-paced hospital front desk environment.

Responsibilities

• Handle inquiries from visitors and route to appropriate staff.
• Keep front desk tidy and stocked with materials.
• Train, supervise, and support reception staff and call center agents.
• Ensure timely and accurate customer service and resolve complaints.

Skills

Interpersonal skills

Customer service

Front office software

MS Office (Excel/Word)

Education

Bachelor’s degree in Healthcare or Business Administration

Tools

EHR systems

Front office software

Microsoft Office

Job description

Siloam Hospitals Group (Tbk) is Indonesia's leading healthcare provider known for affordability and quality care. This receptionist role focuses on greeting visitors, routing questions to the right staff, and maintaining a well-organized front desk environment.

Responsibilities include supervising reception staff, ensuring timely customer service, and handling complaints with professionalism and empathy. Outsourced placement at Lippo Village site is noted.