[Outsource Hiring] Front Office Staff

Siloam Hospitals Group (Tbk); Tangerang; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Siloam Hospitals Group (Tbk) is Indonesia's leading healthcare provider known for affordability and quality care. This receptionist role focuses on greeting visitors, routing questions to the right staff, and maintaining a well-organized front desk environment.

Responsibilities include supervising reception staff, ensuring timely customer service, and handling complaints with professionalism and empathy. Outsourced placement at Lippo Village site is noted.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or related major.
• Excellent interpersonal and customer service skills with empathy.
• Familiarity with front office management software, EHR, and MS Office (Excel/Word).
• Ability to work in a fast-paced hospital front desk environment.

Responsibilities

• Handle inquiries from visitors and route to appropriate staff.
• Keep front desk tidy and stocked with materials.
• Train, supervise, and support reception staff and call center agents.
• Ensure timely and accurate customer service and resolve complaints.

Skills

Interpersonal skills

Customer service

Front office software

MS Office (Excel/Word)

Education

Bachelor’s degree in Healthcare or Business Administration

Tools

EHR systems

Front office software

Microsoft Office

Job description

Siloam Hospitals Group (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale. Hence, Siloam is able to increase affordability from all socio-economic backgrounds and provide access to quality and affordable healthcare all over Indonesia. The company’s vision of International quality, reach, scale, and godly compassion establishes the platform for Siloam to respond to the dynamic social transformation in Indonesia.

Job Description

• The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.


• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).


• Train, supervise and support company staff, including receptionists, security guards and call center agents.


• Ensure timely and accurate customer service.


• Handle specific customer complaints and requests.

Qualifications

• Minimum Bachelor Degree from Healthcare Administration, Business Administration, or any related major


• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.


• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).


• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Additional Information

Will be hired under an outsourced third party and being placed in Siloam Hospitals Lippo Village