Front Office Staff

Siloam Hospitals Group (Tbk); Kota Semarang; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Siloam Hospitals Group (Tbk) in Semarang seeks an experienced receptionist to manage first contact with visitors and connect them to the right hospital staff. You will maintain an organized front desk with necessary forms and materials, and support a team including receptionists, security, and call center agents.

The role emphasizes timely, accurate customer service, professional patient interactions, and handling queries and requests with empathy.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or related field.
• Excellent interpersonal skills with ability to provide exceptional patient service and empathy.
• Familiarity with front office management software, EHR systems, and MS Office (Excel/Word).

Responsibilities

• Handle visitor questions and route them to the appropriate hospital staff.
• Keep the front desk tidy and stocked with stationery and information leaflets.
• Train, supervise, and support receptionists, security, and call center agents.
• Ensure timely and accurate customer service and address patient requests.
• Handle specific complaints and requests with professionalism.

Skills

Interpersonal skills

Front office software

EHR systems

Microsoft Office

Education

Bachelors in Healthcare Admin

Tools

EHR software

Microsoft Excel

Microsoft Word

Front office software

Job description

• The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
• Train, supervise and support company staff, including receptionists, security guards and call center agents.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.

Qualifications

• Minimum Bachelor Degree (S1) from Healthcare Administration, Business Administration, or any related major
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Additional Information

Healthcare Services More than 10,000 employees

Siloam International Hospitals (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale.

Siloam International Hospitals (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale.

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