[Outsource Hiring] Front Office Staff

Siloam Hospitals Group; Tangerang; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Siloam Hospitals Lippo Village in Indonesia is seeking a receptionist to greet visitors, connect them with the right hospital staff, and maintain a well-organized front desk.

The role requires a Bachelor’s degree in healthcare administration or a related field, excellent interpersonal skills, familiarity with EHR and MS Office, and the ability to work in a fast-paced hospital setting. The position is outsourced and placed at Siloam Hospitals Lippo Village.

Qualifications

• Bachelor degree in healthcare admin, business admin, or related major.
• Excellent interpersonal and patient-service skills.
• Experience with EHR and front office software; proficient in Excel/Word.
• Ability to thrive in a fast-paced hospital front desk environment.

Responsibilities

• Answer visitor questions and direct to the appropriate hospital staff.
• Maintain a tidy front desk with stationery and leaflets.
• Train, supervise, and support receptionists, security guards, and call center agents.
• Ensure timely and accurate customer service.
• Handle patient complaints and service requests.
• Triage and troubleshoot emergencies.

Skills

Customer service

Interpersonal skills

EHR systems

Excel

Word

Front desk software

Adaptability

Education

Bachelor's Degree in Healthcare Administration or related

Tools

MS Office Suite

Job description

Siloam Hospitals Group (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale. Hence, Siloam is able to increase affordability from all socio-economic backgrounds and provide access to quality and affordable healthcare all over Indonesia. The company’s vision of International quality, reach, scale, and godly compassion establishes the platform for Siloam to respond to the dynamic social transformation in Indonesia.

Job Description

• The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
• Train, supervise and support company staff, including receptionists, security guards and call center agents.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.
• Troubleshoot emergencies.

Qualifications

• Minimum Bachelor Degree from Healthcare Administration, Business Administration, or any related major
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Additional Information

Will be hired under an outsourced third party and being placed in Siloam Hospitals Lippo Village