Front Desk & Patient Services Lead

Siloam Hospitals Group (Tbk); Bekasi; On-site; IDR 44,640,000 - 61,380,000; Full time

Job summary

Siloam Hospitals Group (Tbk) welcomes a friendly receptionist to Bekasi to greet visitors and route inquiries to the right hospital departments. You will maintain a tidy front desk, manage essential forms and leaflets, and support reception, security, and call center staff.

The role emphasizes delivering timely patient service with empathy, handling complaints professionally, and using front office software and EHR systems alongside MS Office tools.

Qualifications

• Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Responsibilities

• The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
• Train, supervise and support company staff, including receptionists, security guards and call center agents.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.

Skills

Excellent interpersonal skills

Customer service

Adaptability

Fast-paced environment

Education

High school diploma or Diploma (D3) in Healthcare Admin / related

Tools

Front office software

EHR systems

Microsoft Office (Excel, Word)

Job description

Siloam Hospitals Group (Tbk) welcomes a friendly receptionist to Bekasi to greet visitors and route inquiries to the right hospital departments. You will maintain a tidy front desk, manage essential forms and leaflets, and support reception, security, and call center staff.

The role emphasizes delivering timely patient service with empathy, handling complaints professionally, and using front office software and EHR systems alongside MS Office tools.