Hospital Front Desk Lead: Patient Experience & Operations

Siloam Hospitals Group; Balikpapan; Híbrido; IDR 16.740.000 - 21.204.000; Jornada completa

Descripción de la vacante

Siloam Hospitals Group is seeking a courteous receptionist to manage visitor inquiries and connect them with the right hospital staff. You will keep the front desk organized, train and support reception, security, and call center staff, and ensure timely, professional patient service while handling complaints.

Adapt to busy workflows and maintain a welcoming environment. A minimum high school diploma (D3 preferred) and familiarity with front office software, EHRs, and MS Office are required or

Formación

• Minimum high school diploma or D3 in Healthcare/Admin related major.
• D4 or S1 degree in any major preferred.
• Excellent interpersonal skills and professionalism in patient interactions.
• Familiar with front office software, EHR, and Microsoft Office (Excel/Word).

Responsabilidades

• Greet visitors and direct them to the appropriate hospital staff.
• Maintain a tidy front desk with necessary stationery and leaflets.
• Train, supervise, and support reception, security, and call center staff.
• Ensure timely and accurate customer service and handle patient requests.

Conocimientos

Interpersonal skills

Customer service

Empathy

Patient interactions

Educación

High school diploma or equivalent

D4 or S1 degree (any major)

Herramientas

Front office software

EHR systems

Microsoft Excel

Microsoft Word

Descripción del empleo

Siloam Hospitals Group is seeking a courteous receptionist to manage visitor inquiries and connect them with the right hospital staff. You will keep the front desk organized, train and support reception, security, and call center staff, and ensure timely, professional patient service while handling complaints.

Adapt to busy workflows and maintain a welcoming environment. A minimum high school diploma (D3 preferred) and familiarity with front office software, EHRs, and MS Office are required or