Hospital Front Office Operations Lead

Siloam Hospitals Group; Jakarta Barat; On-site; IDR 80,000,000 - 120,000,000; Full time

Job summary

Siloam Hospitals Group seeks a Front Office Supervisor to oversee patient registration and daily operations at our Jakarta facilities. You will ensure accurate identity and administrative data, supervise registration staff, and handle issues to sustain smooth hospital services.

Responsibilities include coordinating schedules, managing insurance payment processes, and supporting quality and safety efforts across Registration units, with a focus on patient and visitor satisfaction.

Qualifications

• Bachelor degree in a related field is required.
• Experience in front office operations is preferred.
• Ability to manage multiple tasks and maintain organized environment.
• Strong communication and problem-solving skills.

Responsibilities

• Support the provision of quality health services by supervising daily Front Office operations during patient registration.
• Ensure registration officers perform their duties correctly according to procedures.
• Verify patient identity and administrative data for compliant documentation.
• Process insurance-based payments accurately and communicate benefits.
• Plan staff work schedules and foster effective communication and ethical practices.
• Receive and handle complaints to maintain patient and visitor satisfaction.
• Provide guidance on safety procedures and assess workforce competency.
• Offer operational support for all Registration units as needed.
• Collect data and prepare reports on operational activities.
• Implement quality and safety procedures and track hospital-wide indicators.

Skills

Multitasking

Organization

Problem solving

Communication skills

Education

Bachelor Degree in Business Administration or Healthcare Administration

Tools

Front office software

Electronic Health Records (EHR)

Microsoft Office (Excel/Word)

Job description

Siloam Hospitals Group seeks a Front Office Supervisor to oversee patient registration and daily operations at our Jakarta facilities. You will ensure accurate identity and administrative data, supervise registration staff, and handle issues to sustain smooth hospital services.

Responsibilities include coordinating schedules, managing insurance payment processes, and supporting quality and safety efforts across Registration units, with a focus on patient and visitor satisfaction.