Director of Operations & Patient Experience

Siloam Hospitals Group; Cirebon; Sur place; IDR 334 800 000 - 502 200 000; Plein temps

Résumé du poste

The Siloam Hospitals Group is seeking a qualified professional to coordinate Front Office department initiatives and drive patient satisfaction across the hospital network. You will partner with the Operations Excellence Group Head HO to implement programs, monitor performance, and act as a change agent.

Responsibilities include establishing service controls, promoting a culture of continuous improvement, and collecting and analyzing patient feedback to inform service enhancements.

Qualifications

• Bachelor's or Master's degree in Healthcare Administration, Business Administration, or related major.
• Minimum 5 years of experience in a similar industry/position or as a Project Manager.
• Strong leadership to manage a diverse team of healthcare professionals and administrative staff.
• Strong analytical and problem-solving skills.
• In-depth knowledge of hospital operations and operational management.

Responsabilités

• Coordinate with the Operations Excellence Group Head HO to implement Front Office initiatives to increase patient satisfaction and act as a change agent in the hospital.
• Establish control processes to provide services and foster a culture of continuous improvement.
• Collect data, analyze, compile reports, and evaluate patient and visitor feedback to guide service improvement initiatives.

Connaissances

Leadership

Analytics

Problem Solving

Hospital Operations

Formation

Bachelor's/Master's in Healthcare Admin

Description du poste

The Siloam Hospitals Group is seeking a qualified professional to coordinate Front Office department initiatives and drive patient satisfaction across the hospital network. You will partner with the Operations Excellence Group Head HO to implement programs, monitor performance, and act as a change agent.

Responsibilities include establishing service controls, promoting a culture of continuous improvement, and collecting and analyzing patient feedback to inform service enhancements.