Horizon Club / Executive Lounge Manager

Shangri-La Hotels and Resorts; Jakarta Utara; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

Shangri-La Hotels and Resorts is seeking a Horizon Club Manager to lead guest services and oversee the Horizon Club Lounge operations. This role requires strong F&B expertise, luxury service standards, and proven leadership in premium guest experiences.

Ideal candidates will have a hotel background with 5–7 years in F&B or hotel operations, including 2–3 years in supervisory roles, and fluency in English to interact with a diverse guest profile.

Qualifications

• Certificate in Hotel Management or relevant background.
• Minimum 5-7 years of experience in F&B or hotel operations, with at least 2-3 years in a supervisory or managerial position, preferably in a luxury hotel.
• Strong F&B background, with solid knowledge of food and beverage operations, service standards, menu knowledge, and beverage service.
• Proven experience in managing Executive Lounge, Club Lounge, or premium guest services is highly preferred.
• Strong understanding of guest relations and luxury service standards, with the ability to create personalized and memorable guest experiences.
• Experienced in team leadership, coaching, training, and performance management.
• Strong knowledge of F&B cost control, inventory management, and operational procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Able to handle guest feedback and complaints professionally and effectively.
• Strong organizational skills with the ability to manage daily operations, events, and multiple priorities.
• Passionate about hospitality, F&B, and delivering service excellence.
• Able to work in a fast-paced, multicultural, and dynamic environment.
• Fluent in English, both written and spoken.

Responsibilities

• Provide guest service and leadership in the Horizon Club Lounge.
• Supervise and direct daily operations and events.
• Maintain high standards of luxury service and guest satisfaction.
• Manage team performance including coaching and training.
• Ensure cost control and inventory management in F&B operations.

Skills

Leadership

Guest relations

Communication

Problem solving

Team leadership

Coaching

Training

F&B operations

Cost control

Inventory management

English fluency

Hospitality

Education

Hotel Management certificate

Job description

Horizon Club Manager provide guest service as well as supervision, direction and leadership in the Horizon Club Lounge in accordance with the objective, performance and quality standards established by Shangri-La Group and the Hotel

Job Requirements:

• Certificate in Hotel Management or relevant background
• Minimum 5-7 years of experience in F&B or hotel operations, with at least 2-3 years in a supervisory or managerial position, preferably in a luxury hotel.
• Strong F&B background, with solid knowledge of food and beverage operations, service standards, menu knowledge, and beverage service.
• Proven experience in managing Executive Lounge, Club Lounge, or premium guest services is highly preferred.
• Strong understanding of guest relations and luxury service standards, with the ability to create personalized and memorable guest experiences.
• Experienced in team leadership, coaching, training, and performance management.
• Strong knowledge of F&B cost control, inventory management, and operational procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Able to handle guest feedback and complaints professionally and effectively.
• Strong organizational skills with the ability to manage daily operations, events, and multiple priorities.
• Passionate about hospitality, F&B, and delivering service excellence.
• Able to work in a fast-paced, multicultural, and dynamic environment.
• Fluent in English, both written and spoken.